Hearth House
Miles diagnosed an aircon fault over the phone during a heatwave and guided the owner through the fix.
The thing you want to know is that Miles answers the phone and often shortens the problem rather than just selling hardware. One lady rang distressed before three 37-degree days, and Miles diagnosed the aircon fault over the phone, set her up with the part, and offered a FaceTime walkthrough. Across heating and cooling, names match skills: Lance and Gary run tidy installs, Jarrad and Chris give patient product advice. Reviews keep showing people who came in for a wood fire then bought a split system or evaporative unit too. For urgent cooling jobs, several people still got quick fix parts or installs in summer. Ask for Miles if it is a tricky diagnostic, and confirm which installer is booked once you pick a unit.
Their work
What it's like working with them
Based on a sample of Google reviews (139 total)
“able to diagnose my problem over the phone”
“quick, efficient and clean”
“find the most suitable product for them”
“installed 4 days later”
“Had parts for a 30 year old Jarrahdale”
What they help with
Based on what their customers hired them for
How they stack up
Context from 647 air conditionings in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Hearth House
Wood fires, gas fires, aircon and repairs under one roof is the real story here. Reviews mention full split-system replacements, evaporative servicing, even a fan motor for an old heater. Miles is the owner and he answers the phone. Reviewers describe him talking them through an aircon fix over FaceTime during a 37-degree run. Lance comes up for precise flue and fire installs, often quick. Jarrad and Chris give careful product advice without pushing the biggest price tag. They keep parts for older Jarrahdale units, which tells you this is not a box store. A chunk of their work is whole-home ducted or split aircon, not just fireplaces. Property managers and homeowners doing renovations both pop up in the sample. You get a local crew that sells, installs, fixes, then comes back for servicing.
Best for: whole-home heating and cooling packages, wood fire installs with tricky flue work, and summer aircon repairs where a straight answer matters.
Location
Often needed together
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Claim This Profile — Free →Common questions about Hearth House
Does Hearth House handle urgent aircon repairs in summer?+
Reviews show they do their best to help quickly, even in peak season. Miles has talked a customer through a repair over the phone during a heatwave and arranged parts within days for a property manager. Still worth calling early in summer as installs and callouts book out fast.
Who are the key people at Hearth House Bunbury?+
Miles is the owner and often handles advice, quotes and tricky diagnostics. Jarrad and Chris are mentioned for patient product guidance. Lance and Gary come up repeatedly for quick, tidy fireplace and flue installs.
Do they only do wood heaters?+
No. Reviews cover split systems, ducted aircon, evaporative cooling and servicing. Multiple customers bought a wood fire and then went back to them for cooling work.
What brands do they stock or work with?+
Customers mention Jarrahdale, Pacific Energy, Seguin, Charnwood, Regency and Esse. They have also supplied parts for a 30-year-old Jarrahdale heater, so older units are within their range.