Retravision Bunbury
Ask for Matt or Dylan if you want patient advice on a fridge, air con or dishwasher.
The consistent upside is certain staff doing genuine consultative work, particularly Matt with fridges, air con and whitegoods, and Dylan with general product knowledge. Kevin the store manager also went to bat with a manufacturer to sort a store credit, and Dave resolved a fridge replacement within a few hours. The downside is inconsistent floor service, with 12 of the 50 reviews describing staff who were dismissive or refused to check stock. This is not baseline grumbling, it is a real pattern alongside plenty of five star service, so who serves you genuinely changes the outcome. Go in with a name from these reviews, ask for a price match, and confirm delivery terms before you pay. That gets you the best this store has shown.
Their work
What it's like working with them
Based on a sample of Google reviews (274 total)
“helped us out with our new fridge”
“Dylans product knowledge was outstanding”
“Don’t forget your RAC Card for a extra 5% discount”
“free delivery and instalment”
“staff don’t seem to want to take the extra step”
What they help with
Based on what their customers hired them for
How they stack up
Context from 647 air conditionings in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Retravision Bunbury
Air con is the real specialty here despite the big-box electronics range. Nathan helped one customer pick a suitable unit and packed it straight into their car. Matt had a heatwave air con install booked with an installer within a week, right before Christmas. The store carries a huge spread of appliances and electronics too, so it suits whole-home upgrades more than a single tech item run. Whitegoods customers repeatedly mention free delivery and price matching when you deal with the right staff. The café inside is a practical touch if you arrive with toddlers or an elderly parent. In-store service splits sharply depending on who you get, which matters when you need actual advice. Going in with the specific staff names from reviews gives you a much better hit rate. The local WA operation and RAC discount structure attract people who deliberately buy from Bunbury rather than Perth. Parcel pickup and click and collect often runs behind, so allow extra time if you are collecting rather than browsing.
Best for: picking up a fridge or air conditioner with a named staff member such as Matt or Jacob, getting a competitive price match on whitegoods, and bundling delivery with a big appliance purchase.
Location
Often needed together
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Claim This Profile — Free →Common questions about Retravision Bunbury
What does Retravision Bunbury sell?+
Mostly electronics and appliances: air conditioners, fridges, washing machines, TVs, sound bars, computers, printers, drones, coffee machines, vacuums, and smaller household gear like hair dryers and cake mixers. They also sell BBQs through their Weber area. Free delivery and setup appear on some whitegoods purchases, so confirm that at purchase time.
Who should I ask for when I go in?+
Matt or Matthew Cartledge gets named most for fridges, air con and whitegoods. Dylan gets repeated praise for patient product knowledge, and Jaymon, Nathan, Harry and the store manager Kevin also appear by name in positive reviews. If you want help with a fridge or air conditioner, asking for Matt is a safer bet than walking to the counter blind.
Do they price match or offer discounts?+
Multiple reviews mention price matching against competitors like The Good Guys and Harvey Norman, often to save the customer driving between stores. The RAC card discount of 5% comes up too, but staff have to actually apply it. The catch is consistency: some staff negotiate, some say the shelf price is the price.
What is the in-store service actually like?+
It varies widely. Around 12 of 50 reviews describe staff being dismissive, unhelpful or refusing to check stock, while almost the same number praise specific staff for going above and beyond. Your experience seems to depend heavily on who serves you and how busy the store is. Bringing a staff name helps.
Does Retravision Bunbury deliver and install air conditioners?+
They arrange air conditioning installation separately from the purchase. One heatwave review said Matt organised the installer to call the same day and install within a week, right before Christmas. Another customer was surprised the installer did not pick up the unit for free, so confirm whether delivery is included for your job.