Village Carpet Care
Customers keep naming Kevin, Corey, Tom and Leilani when they talk about work done well.
The stand-out is how often specific team members get named: Leilani in the office, Kevin for flood work, Corey for carpets and grout. That points to customers actually recognising the people who show up, which matters when you're letting someone into your home. Rugs are a clear strength; a silk shag rug and a wool rug both came back looking dramatically better. A couple of early negative reviews focus on price changes after the work started, but recent reviews have trended higher and those complaints don't repeat. Get a written quote before they start, and ask who will be on site.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
“Leilani in their office was helpful”
“how it was almost new when I collected it”
“chat about the process and what to expect”
“I have used them a few times now”
What they help with
Based on what their customers hired them for
How they stack up
Context from 431 carpet cleanings in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Village Carpet Care
Village Carpet Care cleans more than carpet: rugs, grout, tiles, mattresses and flood restoration all show up in reviews. The team is name-specific too; Kevin handles flood and restoration work, Corey takes carpets and grout, Tom does house cleans, and Matt does general work. Leilani runs the office and is consistently praised for fast, friendly replies. Several reviewers mention sending in a cream silk shag rug and a wool rug that both came back looking almost new. They cover domestic and commercial jobs, and a few customers have used them for years rather than once. Recent reviews have trended higher than earlier ones. This is a family-run outfit that explains the process, especially with water damage. Ask for Kevin if it's a flood or restoration job.
Best for: rug restoration, flood and water damage jobs, and households wanting a named, local family-run team for repeat cleaning.
Location
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Claim This Profile — Free →Common questions about Village Carpet Care
Does Village Carpet Care clean rugs as well as carpets?+
Yes. Several reviews mention rugs, including a cream silk shag rug that came back almost new and a wool rug that a customer was very happy with. One option is dropping rugs off for cleaning.
Who do I talk to for booking or questions?+
Leilani runs the office and is repeatedly praised for quick, friendly and professional responses to online and phone enquiries.
Does Village Carpet Care handle flood or water damage?+
Yes, reviews mention Kevin helping after a house flooded close to Christmas. He was praised for explaining the process and what to expect.
Do they do more than carpet cleaning?+
Yes. Reviews mention tile and grout cleaning, mattress cleaning and commercial cleaning. Corey is specifically named for a grout cleaning job.