O'Brien® AutoGlass Bunbury
Chevy comes to your home for windscreen fitting, and his knowledge gets called out by name.
The praise for a few named techs like Chevy and David is genuine, and many customers appreciate the fast turnaround on insurance claims and chip repairs. But the sample also shows a real split: a cluster of 5-star reviews offset by repeated complaints about poor communication and follow-through. Several reviewers describe being ignored after a quote, waiting weeks for a callback, or finding the work faulty on a second visit. That's not the normal 5 percent gripe rate, it's a pattern in maybe one review in five here. If you're booking an insurance job, ask for a named technician and confirm the appointment the day before.
Their work
What it's like working with them
Based on a sample of Google reviews (81 total)
“Chevy come and the replace my windscreen”
“Great price (beat competitors' quotes), prompt and friendly service”
“Quick, clean windscreen replacement. Easy to book”
What they help with
Based on what their customers hired them for
How they stack up
Context from 393 glass & glaziers in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About O'Brien® AutoGlass Bunbury
This is a Bunbury auto glass workshop and mobile team under the O'Brien AutoGlass network. Reviews name Chevy as a standout tech for on-site fitment, and a call centre operator David who booked a Sunday job. Most customers use the Bunbury shop for chip repairs and full windscreen replacements on insurance claims. Prices get mentioned as cheaper than the insurance excess, and one reviewer noted they beat competitor quotes. The workshop has a comfortable air-conditioned waiting area where you can work while the glass is replaced. A recurring positive is staff who explain the process and liaise with both your insurer and dealer for alarm or ADAS permission. Recent feedback swings between very happy and very frustrated, so the experience can vary depending on the day and your job's complexity.
Insurance-job windscreen replacements, mobile fitting in the Bunbury area, and quick chip repairs during the working week.
Location
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Claim This Profile — Free →Common questions about O'Brien® AutoGlass Bunbury
Does O'Brien AutoGlass Bunbury come to your home or workplace?+
Yes. Several reviews mention mobile fitting by Chevy at a customer's house for a windscreen replacement. Not all reviewers had the mobile option, so confirm when you book whether they can come to you or need the car at the shop.
Can they handle insurance claims?+
Yes. Multiple reviewers mention O'Brien AutoGlass Bunbury dealing directly with their insurer to arrange the claim and fitment. They also liaise with car dealers if the vehicle has alarm or ADAS systems that need recalibration.
What do recent reviews say about the quality of work?+
Recent feedback is mixed. Many 5-star reviews praise professional work, especially from named techs like Chevy. But there is a cluster of 1-star reviews about faulty windscreen installations, defects in new glass, and poor communication. If possible, confirm the specific technician and the glass brand before booking.
Do they do chip repairs or only full windscreen replacements?+
Both. Reviews describe quick chip repairs done in-shop, as well as full windscreen replacements. One commercial truck owner mentioned a RAM windscreen install and getting new wipers recommended to prevent future scratches.
What should I know about the booking process?+
Booking is easy via phone, and the central call centre often answers. But several reviewers describe long delays in callbacks from the Bunbury workshop, sometimes weeks. Ask for a named contact and a confirmed time frame when you book.