Southern Lock & Security
Aaron and Craig draw repeated praise for detailed lock work and turning up as promised.
Aaron is the name to ask for on detailed lock changes and rekeying work. Craig also gets specific praise for quoting then returning to do the job himself. Emergency callouts are a real strength. Several customers got fast help after locking keys in cars, including one bloke back in his truck within 30 minutes. Phone staff such as Kathy and Rosie repeatedly help people troubleshoot before sending a tech out. The main caution is car key and fob cutting. Two reviews describe replacements that didn't work. The sample covers 132 months, with recent ratings swinging more widely than older ones, so lock in a clear quote if the job involves car electronics or a full security system.
Their work
What it's like working with them
Based on a sample of Google reviews (65 total)
“had me back in the truck within 30 minutes”
“Perfect service provided by Aaron from start to finish”
“went above and beyond with advice and tips”
What they help with
Based on what their customers hired them for
How they stack up
Context from 302 locksmiths in Bunbury
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Southern Lock & Security
Southern Lock & Security has been in Bunbury around 23 years, run as a partnership with GST registration. Reviews point to a business that covers both everyday lock work and bigger security jobs. Aaron gets steady praise for rekeying, fitting mortise rollers, and helping a homeowner source products to match a federation style home. Craig is named for quoting and then coming back to do the work himself. The counter staff get mentioned just as often as the techs, with Kathy and Rosie singled out for helping over the phone. Their work spans car keys and fobs, safes, alarms, cameras, and complete lock changes. Emergency callouts are a pattern. They reached a locked car out of town quickly and got a terrified homeowner back inside after a hail storm. The 1 star complaints are scattered but worth knowing about. They mostly involve counter service, car key replacements going wrong, and frustration about call out fees or security system monitoring prices. Recent reviews vary more than older ones, so ask for a clear quote before agreeing to work.
Best for: a fast emergency lockout, a detailed rekeying or lock upgrade job, and getting free phone advice before you book a tech.
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Claim This Profile — Free →Common questions about Southern Lock & Security
Can I ask for a specific locksmith?+
Aaron and Craig both come up by name in reviews. Aaron is praised for detailed rekeying jobs and helping source period style hardware. Craig gets credit for quoting work and then coming back to do the install himself.
Do they handle car key and fob problems?+
Yes but reviews are mixed. They've done work vehicle callouts and a fob replacement within 15 minutes. A couple of customers describe fob or car key jobs that didn't work afterwards, so confirm exactly what happens if a cut key fails.
Are they good for urgent lockouts?+
Yes. Several reviews mention fast callouts, including one work truck opened within 30 minutes of calling. The phone staff have also helped people troubleshoot before sending a tech.
What is the feedback on pricing?+
Some customers call them reasonably priced for standard keys and lock changes. Two negative reviews question monitoring costs and an extra call out fee. Always get a quote in writing and ask if any additional call out charge could apply.