Better Telco Solutions
Business IT jobs get fast, specific help from Chad, Josh and Danielle while phone repairs bring the main complaints.
Fast, friendly help for business IT and computers comes up again and again, with Chad and his team named for quick turnarounds. Danielle is the person to ask for planning cabling on a new build or renovation. Phone repairs are the weak spot, mentioned in enough reviews to treat as a real pattern rather than one-off bad luck. If the job is a laptop, desktop, network or security system, the evidence says this crew is worth a call. If it's a phone screen or battery, check current turnaround and warranty terms before you commit.
Their work
What it's like working with them
Based on a sample of Google reviews (60 total)
“Fast for business, great service”
“explained the computer problem clearly”
“phone repairs are this company's downfall”
What they help with
Based on what their customers hired them for
How they stack up
Context from 460 security & cctvs in Bunbury
Credentials & background
Sourced from 2 public records so you don't have to look them up yourself
About Better Telco Solutions
This is a local tech and comms outfit that spans two names: Better Telco Solutions and Nerdism. Reviews mention Josh, Jeff, Chad, Carl, Tony and Danielle across everything from phone systems and security to laptops and gaming PCs. Danielle gets singled out for making cabling plans easy during house builds. Business customers keep coming back because the team responds fast when systems go down. The shop does custom orders and builds PCs to spec instead of pushing whatever is on the shelf. They also explain technical options in plain language for people who don't live and breathe IT. The split personality of the reviews is real: computer and business jobs draw strong praise, while phone repairs draw the sharpest complaints.
Best for: business IT support, custom PC builds, security and phone system installs for small business, and new build cabling planning.
Location
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Claim This Profile — Free →Common questions about Better Telco Solutions
Does Better Telco Solutions handle both home and business jobs?+
Yes. Reviews show a mix of home users and businesses, with several business customers saying they have used the team for six or more years. Onsite service for both home and business is mentioned as a highlight.
Who are the key people to ask for?+
Chad is named for computer and laptop repairs, Josh and Jeff for commercial phone and security work, Carl and Tony for helpful service, and Danielle for planning cabling during new builds. Reviews suggest asking for Danielle if you're building or renovating.
Do they do phone repairs?+
Yes, but this is the one area where reviews turn negative, mentioning delays, repeat visits and refund disputes. If you need a phone fixed, confirm the quoted timeframe and parts warranty before leaving it with them.
Can they build a custom PC or order specific parts?+
Yes. Multiple reviews mention custom PC builds and ordering items the shop doesn't stock. One customer had a gaming PC built and delivered within two days, and others say the team will discuss orders by email.