APEX Appliance & Electrical Services
Kay told one customer how to fix their freezer over the phone at no charge — then wouldn't take payment.
The sample covers roughly six years and the rating hasn't moved, meaning this isn't a burst of early enthusiasm followed by a drop; it's a steady pattern. If your situation is urgent — a fridge down in summer, food at risk, a fault discovered on a public holiday — the reviews suggest Kay is worth calling first, because same-day and after-hours attendance comes up more consistently here than you'd expect from a single operator.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“same day exceptional service”
“I now feel like an expert after the very clear and concise education”
“fixed the fridge freezer plus content and came and built in the broken part on Christmas Eve”
“very good service and results for a fair price”
What they help with
Based on what their customers hired them for
How they stack up
Context from 302 appliance repairs in Bundaberg
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About APEX Appliance & Electrical Services
Kay runs APEX as a one-person operation covering appliance repair and some electrical work out of Walkervale, and the reviews suggest he's across a wider appliance range than most solo operators — fridges, fridge-freezers, washing machines, dishwashers, microwaves, and cooktops all appear in the review sample. What stands out is how often he diagnoses over the phone before arriving, sometimes walking customers through a fix themselves at no charge rather than booking a callout — a few reviewers specifically note he could have easily charged them but didn't. For jobs that do require a visit, same-day or next-hour attendance comes up repeatedly, including Christmas Eve and after-hours repairs, which matters a lot when it's a fridge full of food at stake. Kay tends to explain what went wrong and why, and several customers mention feeling genuinely informed rather than just handed a bill — one described understanding their appliance like an expert after a single visit. Because he's a sole trader, you're always dealing directly with the person doing the work, which reviewers seem to appreciate; there's no dispatcher, no subcontracting, and no handoff. He also holds a dual Google category as an electrician, so appliance installations — dishwashers and ovens are both mentioned — sit within his scope alongside standard repairs.
Best for: urgent fridge or washing machine repairs where same-day attendance matters, homeowners who want a plain-language explanation of what went wrong, and appliance jobs where you want the repairer to tell you honestly whether it's worth fixing.
Location
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Claim This Profile — Free →Common questions about APEX Appliance & Electrical Services
Does APEX Appliance & Electrical Services offer same-day callouts?+
Same-day attendance comes up in a meaningful number of reviews, including after-hours visits and a Christmas Eve repair. Kay appears to assess urgency upfront — several customers mention he asked about symptoms by phone before deciding when to come out. If your appliance failure is time-sensitive, it's worth calling directly and explaining the situation rather than booking online.
What appliances does Kay repair?+
The review sample covers fridges, fridge-freezers, washing machines, dishwashers, microwaves, cooktops, and ovens — so the scope goes well beyond the single-appliance focus you'd expect from some specialist repairers. He's also listed on Google as an electrician, and reviews mention dishwasher and oven installations alongside repairs. If your appliance type isn't listed here, it's worth a quick call to check.
What do customers say about APEX's pricing?+
Pricing is described as fair, reasonable, or good value across roughly a third of the reviews we read — and notably, no reviewer flagged it as expensive. A few customers specifically mention Kay declined payment after walking them through a self-fix over the phone. A service call fee is mentioned in at least one review, so it's worth confirming upfront whether a diagnostic fee applies if no repair is carried out.
Is APEX suited to urgent or emergency appliance repairs?+
Reviews suggest this is one of Kay's genuine strengths. Multiple customers mention he was the only repairer who called back during a storm, got out on Christmas Eve, or arrived within an hour of a call. For a fridge failure with food at stake or a washing machine down with no alternative, the pattern across reviews points to APEX as a strong first call in the Bundaberg region.
Will Kay explain what's wrong or just fix it and leave?+
Explanation is a recurring theme across the reviews — customers mention being walked through the fault, the repair logic, and sometimes tips on preventing the same issue. One reviewer described the experience as leaving them feeling like an appliance expert. This appears to apply whether Kay is on-site or talking you through a fix by phone, so if you want to understand the problem rather than just have it resolved, that seems to be his default approach.