Active Security Group
Made a key from scratch after Bunnings and Mister Minute both failed — and got it right first time.
Named technicians Craig, Troy, and Conor each get specific praise, which is a stronger signal than generic compliments and suggests accountability within the team. The sample rating in this set matches the overall 4.7★ average, but it's worth noting the data covers nearly eight years and a small sample size makes it hard to speak confidently about current day-to-day consistency — so it's worth confirming availability and booking details in writing before committing to a time, particularly for auto key or remote programming jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (24 total)
“get it right the first time with these guys”
What they help with
Based on what their customers hired them for
How they stack up
Context from 284 locksmiths in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Active Security Group
Craig leads the sales and assessment side of things — at least one customer specifically mentions him mapping out a home before any cameras went up, suggesting a planned approach rather than a quick-fit-and-go mentality. Troy and Conor handle installations on the tools, and the same review praised their speed and professionalism on a full security camera job. Beyond key cutting, where reviews flag them as more reliable than big-box alternatives like Bunnings and Mister Minute, they also handle auto key and remote programming, and at least one reviewer had a key made entirely from scratch — a job that requires equipment and skill many locksmiths can't or won't offer. The business has been operating for roughly 23 years, which in a regional centre like Bundaberg suggests they've built the trade relationships and tool inventory to handle jobs that newer operations can't. Their sweet spot appears to be residential security upgrades — camera systems, locks, and keys — rather than purely emergency lockouts, though same-day emergency callouts do get a mention. Pricing feedback in the sample leans positive, with one reviewer specifically calling them the cheapest option for their job, alongside flexibility on scheduling.
Best for: residential security camera installations requiring an upfront assessment, key cutting jobs that other providers have failed to complete correctly, and same-day emergency lockout callouts in the Bundaberg area.
Location
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Claim This Profile — Free →Common questions about Active Security Group
Does Active Security Group offer same-day or emergency callouts?+
Yes — at least two reviewers in the sample mention same-day emergency service, with one specifically noting they came out quickly after a lockout. It's worth calling ahead to confirm availability, as same-day capacity can vary. Their location in Bundaberg Central suggests good reach across the local area, though coverage boundaries aren't specified in reviews.
What do customers say about pricing at Active Security Group?+
Pricing feedback in the sample is broadly positive. One customer described them as the cheapest option for their job, and another highlighted flexibility alongside cost. No reviewers flagged pricing as a concern. For camera installation or auto key jobs, it's still worth getting a quote upfront given the variation in job complexity.
Can Active Security Group cut keys that other locksmiths couldn't do?+
At least one customer mentions having a key made entirely from scratch after other services — including Bunnings and Mister Minute — couldn't help. Another reviewer praises them for getting key cuts right the first time. This suggests they carry equipment and skills beyond standard key duplication, though it's worth calling ahead for unusual or specialist key types.
Who are the main staff members customers mention?+
Craig is mentioned as the person who assesses jobs and maps out requirements before installation begins. Troy and Conor are named as the hands-on installers, praised for professionalism and speed on a residential camera job. This division between assessment and installation suggests a structured process rather than a single-person operation.
Does Active Security Group install security cameras as well as handle locks?+
Yes — one detailed review covers a full residential camera system, from Craig mapping out the home to Troy and Conor completing the installation. Reviews don't specify particular camera brands or system types, so if you have a preference or an existing system you want expanded, confirm compatibility when you call.