Wide Bay-Burnett Pest Management
Customers rebook Jack Elliott by name year after year for termite inspections — a rare sign of genuine field trust.
Jack Elliott and Josh are the two technicians who come up most clearly by name, each praised for thoroughness and clear communication during inspections and spray treatments. Two reviewers do flag that the business is now part of Rentokil and that prices rose noticeably after the transition; both also reported ongoing pest activity after treatment, so if you're a returning customer or price-sensitive, it's worth asking directly about current rates and their re-treatment policy before booking. For new customers, the team's punctuality and willingness to explain what they're doing at each step appears to be a consistent experience across multiple reviewers and technicians.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“I haven't seen one since the day they came”
What they help with
Based on what their customers hired them for
How they stack up
Context from 422 pest controls in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Wide Bay-Burnett Pest Management
Wide Bay-Burnett Pest Management covers the full spectrum of residential pest control — termite inspections, general household sprays, and ongoing annual maintenance programs — with a named team of technicians reviewers return to by name year after year. Jack Elliott draws repeat bookings specifically for his termite (white ant) inspections and annual spray treatments, with at least two customers noting they requested him by name for a second visit and felt comfortable leaving him to lock up unsupervised. Josh handles thorough on-site inspections and takes time to walk homeowners through findings in detail, while Finn and Farren round out the field team with consistent praise for professionalism and friendly manner. On the admin side, Michelle in the Bundaberg office is mentioned independently by multiple reviewers for efficient, helpful booking support — the kind of back-office experience that makes scheduling feel easy rather than stressful. The business operates under the Wide Bay-Burnett Pest Management name but is now owned by Rentokil, which some long-term customers flag as a change in pricing and, occasionally, treatment outcomes — worth raising directly when booking if you were a prior customer expecting the same rates. For homeowners wanting a reliable annual pest maintenance schedule rather than a one-off callout, this team's repeat-booking pattern and named technician familiarity make them a practical fit for Bundaberg-area residential properties.
Best for: Bundaberg homeowners wanting a reliable annual pest maintenance schedule with a consistent named technician, residential termite inspections with formal written reports, and households dealing with ant or spider infestations.
Location
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Claim This Profile — Free →Common questions about Wide Bay-Burnett Pest Management
Can I request a specific technician from Wide Bay-Burnett Pest Management?+
Based on reviews, yes — at least two customers explicitly rebooked Jack Elliott by name for their annual termite inspection and spray, and one noted requesting him again after a positive first experience. Josh is also mentioned as a specific technician who customers were happy with. It's worth asking when you call if you have a preferred technician, as the team appears to accommodate repeat requests where scheduling allows. Michelle in the Bundaberg office handles bookings and is praised for being helpful with exactly these kinds of requests.
What areas does Wide Bay-Burnett Pest Management service?+
The business is based in Bundaberg North, QLD, and the name suggests coverage across the broader Wide Bay-Burnett region. Reviews don't specifically name surrounding suburbs or towns beyond Bundaberg, so if you're outside the immediate Bundaberg area, it's worth confirming coverage when you call. Given the regional branding, it's likely they serve surrounding communities, but confirm your postcode directly before booking.
Has the business changed hands recently, and does that affect pricing?+
Two reviewers note that Wide Bay-Burnett Pest Management was acquired by Rentokil, and both mention price increases following the change. One reviewer said prices more than doubled initially, though they noted the price came down when questioned. If you were a prior customer of the original business, it's worth asking for a written quote upfront and comparing it to what you paid previously. The field technicians and their work approach appear largely unchanged based on recent reviews, but confirming pricing before booking is a sensible step.
Do they provide written inspection reports after a termite check?+
At least one reviewer specifically mentions receiving a thorough written report following their termite inspection, describing it as detailed and professional. This suggests a formal reporting process is part of their termite inspection service rather than just a verbal debrief. If you need documentation for property purchase, insurance, or tenancy purposes, it's worth confirming the report format and turnaround time when you book.
What do customers say about results — do the treatments actually work?+
Most reviewers report clear outcomes: one customer with a significant ant problem says they haven't seen one since the treatment, and termite inspection customers report their homes coming back all-clear. Two more recent reviewers, however, noted ongoing pest activity after treatment — both in the context of the Rentokil transition — including cockroaches, spiders, and ants persisting post-spray. If you experience ongoing pest activity after treatment, ask about their re-treatment policy before booking, as it's unclear from reviews whether callbacks are standard or require a separate cost.