Craig Brough Plumbing
Dave names the problem before you ask — and fixes the one you didn't know you had.
Gas work — installations, conversions, and commercial equipment — draws specific praise, with Dave named across multiple reviews as technically thorough and willing to explain what he's doing. The trajectory is worth noting honestly: earlier reviews average higher than more recent ones, and two reviews in the sample describe unresolved follow-up situations where callback scheduling was slow or a job wasn't completed to the customer's satisfaction. That pattern doesn't define the business — it's a minority against a large volume of positive experiences — but if you're booking for a job that may need a return visit, it's worth confirming upfront how callbacks are handled. For gas installs, hot water emergencies, or complex plumbing problems that need a team on the day, the review record is strong.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
“replaced a 50+ year old pipe without being asked”
“prices are affordable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 437 plumbers in Bundaberg
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Craig Brough Plumbing
Craig Brough Plumbing runs a team-based operation where specific technicians handle distinct work types — Dave (or David) is the go-to for gas installations and appliance work, consistently praised for explaining options clearly and catching problems proactively (like replacing an aging gas pipe without being prompted), while Jason and Nathan handle general plumbing calls with the same promptness. The business carries a roofing contractor category alongside plumbing, and reviews flag a particular strength in commercial gas equipment servicing, with one customer noting they're the only local choice for getting that work done correctly and on time. Emergency response is a genuine differentiator — multiple reviewers describe someone arriving within 30 to 40 minutes of a call, and hot water system failures have been turned around overnight, including a full replacement completed the morning after a Thursday phone call. Underground leaks, blocked drains, gas hot water conversions, and gas stove installations each appear in the review record, and the team has been noted for giving customers options to reduce costs (like doing prep work themselves before the crew arrives). Apprentices travel alongside senior tradespeople on most jobs, suggesting a structured team rather than a solo operator. This setup suits homeowners who want fast response on urgent jobs, gas-related installs, or complex problems that other plumbers have been reluctant to take on.
Best for: urgent plumbing emergencies needing a fast same-day response, gas appliance and hot water system installations, complex or underground plumbing problems that need a full team, and commercial gas equipment servicing in the Bundaberg region.
Location
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Claim This Profile — Free →Common questions about Craig Brough Plumbing
How quickly does Craig Brough Plumbing respond to urgent callouts?+
Multiple reviewers describe someone arriving within 30 to 40 minutes of calling, which appears to be a genuine pattern rather than a one-off. Hot water failures have been resolved overnight — one customer called on a Thursday and had a new system installed by Friday. That said, response times will vary depending on how busy the team is, so it's worth calling directly to confirm availability for urgent jobs.
Does Craig Brough Plumbing handle gas work?+
Yes, and gas work appears to be one of their stronger specialties. Reviews specifically mention gas stove installations, gas hot water conversions, and commercial gas equipment servicing. Technician Dave (David) is named across several reviews for gas installations and is praised for being thorough — including proactively replacing aging pipework during a job. One customer noted they're the only local option for commercial gas equipment work done properly and on time.
What do customers say about pricing?+
Pricing comes up frequently across the 39 reviews analysed, and the consistent description is affordable or reasonable — not cheap, but fair for the quality of work. Multiple reviewers explicitly say they found the pricing better than competitors they'd contacted. The team has also been noted for giving customers options to reduce costs, such as suggesting prep work homeowners can do themselves before the crew arrives.
Who are the key people on the team?+
Craig Brough runs the business and handles scheduling — several reviews specifically mention him for fitting jobs in quickly or being responsive to initial contact. Dave (David) is the most frequently named tradesperson, particularly for gas installations and appliance work. Jason and Nathan also appear in reviews for general plumbing jobs. Apprentices travel with senior tradespeople on most jobs, so expect a small team rather than a solo tradie.
Are there any areas where Craig Brough Plumbing has had issues?+
Two reviews in the sample describe situations where follow-up work was not completed to the customer's satisfaction — one involving a blocked drain that wasn't fully cleared, and one involving a callback that was deferred or not prioritised. These are a small minority against a much larger volume of positive reviews, but if your job is likely to need a return visit, it's worth confirming upfront how that would be handled and getting a clear timeline in writing.