Elite Wastewater & Plumbing
Ross stocks and delivers hard-to-find septic parts same-day — and brings his own excavator to installations.
That kind of pricing integrity shows up explicitly in at least two reviews, including one where Ross absorbed significant extra labour without changing the price. The team's in-house excavator is worth noting if you need a full tank installation — it means you're dealing with one contractor, not coordinating between a plumber and an earthworks crew. Sixteen reviews is a modest base, so there's limited data on edge cases like large commercial jobs or out-of-area callouts; if your situation is unusual, it's worth a direct conversation with Ross to confirm they've handled something similar.
Their work
What it's like working with them
Based on a sample of Google reviews (16 total)
“the price was exactly what was quoted even though Ross had to do a lot of extra work”
“Our site was left clean and levelled with care”
What they help with
Based on what their customers hired them for
How they stack up
Context from 437 plumbers in Bundaberg
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Elite Wastewater & Plumbing
Ross leads Elite Wastewater & Plumbing with a clear niche: wastewater systems — septic tanks, HSTP (Home Sewage Treatment Plants), envirocycle aerators, and associated grey water plumbing — rather than general household plumbing repairs. Reviews suggest he stocks hard-to-source parts like the Secoh HDK-80 aerator pump and can source and deliver them same-day, which sets him apart when a system fails urgently. Brooke handles client communication and scheduling, and multiple customers specifically mention her as easy and reassuring to deal with — so when you call, you're not chasing a voicemail. The team also owns excavation equipment (an excavator and tipper), meaning they can handle the earthworks component of tank installations in-house without subcontracting. Local builders, including AB Design & Construct and Glanville Industries, use them as their go-to trade partner, which points to capacity for new build installations as well as repair work. If you're outside a reticulated sewage area and relying on an onsite system — particularly around Bundaberg — they appear to be one of the few operators equipped to handle the full job from design coordination through to earthworks and commissioning.
Best for: urgent septic or HSTP system failures requiring same-day attendance, full tank installations needing combined plumbing and earthworks, new residential builds requiring wastewater system design and commissioning, and sourcing specialist aerator or wastewater parts quickly.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Elite Wastewater & Plumbing
Does Elite Wastewater & Plumbing handle emergency callouts for failing septic systems?+
Yes — several reviews describe Ross responding urgently to system failures, including same-day attendance and after-hours situations. One customer had their aerator pump fail overnight and Ross delivered the replacement part and attended within a couple of hours the next morning. If your system has alarmed or stopped functioning, calling directly and explaining the urgency appears to get results. Response availability outside Bundaberg Central isn't confirmed in reviews, so confirm your area when you call.
Can they supply hard-to-find wastewater parts like specific aerator pumps?+
At least one review confirms Ross had a Secoh HDK-80 aerator pump in stock when the customer couldn't find it elsewhere, and delivered it to the customer's home the same day at a better price than competitors. This suggests he carries specialist wastewater components that aren't typically available through general plumbing suppliers. If you need a specific part, it's worth calling him first before assuming you'll need to wait for an order.
Do they handle both the plumbing and the earthworks for new tank installations?+
Yes — the business owns an excavator and tipper, so they can dig, install, and complete associated plumbing as a single engagement. Reviews from new home builds confirm they've worked directly with building designers on HSTP systems, and feedback from those designers noted the installation was done with more care than typical crews. This makes them a practical choice if you want one contractor managing the full scope of a new or replacement system.
What do customers say about Elite Wastewater & Plumbing's pricing?+
A local builder describes their pricing as fair and competitive, and at least two homeowner reviews specifically note that the final bill matched the original quote — including one job where Ross encountered unexpected extra work from previous owners' dodgy plumbing and absorbed it without changing the price. No reviews raise concerns about overcharging. As always, get a written quote before work begins, but the pattern across reviews suggests they don't add surprise costs.
Who are the main people I'd be dealing with at Elite Wastewater & Plumbing?+
Ross is the operator and lead tradesperson — he's the one attending jobs, diagnosing systems, and doing the hands-on work. Brooke handles scheduling and client communication, and multiple reviews single her out by name as easy and clear to deal with when calling or following up. Several reviews also mention broader team members attending on larger jobs. You're likely to speak with Brooke first when you call, and Ross when he arrives on site.