Air First Air Conditioning and Electrical
Brett and the install crew earn repeat bookings for rescuing struggling units and leaving sites spotless.
The positive pattern is clear: installations handled by Brett, Shannon, Sam, Tyler, Josh, and Brad tend to go smoothly, finish tidy, and leave customers willing to recommend. The concern worth noting before booking is that multiple reviewers describe being charged for call-outs or work they say they weren't warned about in advance, and post-installation issues have in some cases taken months to get a callback on — so it's worth confirming upfront what the call-out fee covers and getting any warranty terms in writing before work starts.
Their work
What it's like working with them
Based on a sample of Google reviews (31 total)
“4 out of the 7 Fujitsu air conditioning units have leaked post installation”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Air First Air Conditioning and Electrical
Air First covers split system installation, chemical cleans, gas recharging, and fault diagnosis across residential properties in the Cairns region — and their licensed scope extends into electrical work, which is uncommon for a pure air conditioning contractor. Brett is the technician reviewers mention by name for hands-on repair and gas work, and customers specifically credit him with rescuing units others might have condemned — diagnosing clogged barrels and low refrigerant rather than pushing for a replacement. Shannon and Sam are cited for clear communication and keeping jobs moving to completion, while Tyler, Josh, and Brad are mentioned together as a crew praised for being efficient and easy to deal with on installation days. The business has handled multi-unit residential jobs — including replacing three split systems in a single visit — and has repeat customers who've used them for two decades of maintenance. Cleanup after installation is something positive reviewers consistently single out: old units removed, rubbish taken away, and the site left tidy. The business is best suited to homeowners who want a local Cairns operator for scheduled installs or maintenance cleans rather than urgent fault calls, where response times appear less reliable based on several reviews.
Best for: multi-unit split system installations in Cairns homes, scheduled maintenance cleans and gas recharges with named technicians, and homeowners wanting a contractor with both AC and electrical licensing under one roof.
Location
Often needed together
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Claim This Profile — Free →Common questions about Air First Air Conditioning and Electrical
What areas does Air First cover?+
Air First is based in Woree and primarily serves the Cairns region in Far North Queensland. Reviews mention jobs across the broader Cairns area. If you're in an outer suburb or rural property, it's worth calling ahead to confirm they cover your location before booking.
Which technicians are likely to attend my job?+
Customers name Brett as the go-to for fault diagnosis and gas work, specifically praising him for finding fixable problems rather than pushing for replacements. Shannon and Sam are mentioned for keeping communication clear during the job. Tyler, Josh, and Brad are cited together as a solid installation crew. As a sole trader operation, staffing can vary so it's worth asking who'll be assigned when you book.
What do customers say about Air First's pricing and billing?+
Pricing feedback is mixed in the 26 reviews we looked at. Several customers are happy with the value, particularly for multi-unit installs. However, a notable cluster of reviewers — around five — describe being charged for call-outs or additional work without being told in advance what the cost would be. To avoid surprises, ask explicitly about call-out fees, what the first visit includes, and whether any warranty or diagnostic work will attract a separate charge before the technician arrives.
Does Air First handle post-installation issues and warranty work?+
The business does attend warranty and post-installation callbacks, but multiple reviewers report waiting weeks to months before issues like leaks were resolved after installation. Air First holds a licensed electrician scope alongside their AC work, which means they can handle faults that cross both disciplines. If you're booking a larger install, it's worth asking upfront what the process is for callbacks and how quickly they respond if something isn't right after the job is done.
Is Air First good for routine maintenance cleans as well as new installations?+
Yes — several repeat customers use them specifically for annual or biennial maintenance cleans, including basic services and full chemical cleans on split systems. Brett is singled out in reviews for cleaning barrel assemblies and checking gas levels during maintenance visits. Customers who book them for scheduled maintenance rather than urgent fault calls seem to have a more consistent experience based on the reviews we reviewed.