Altitude Air Cairns
Greg personally follows through — customers name him for honest advice and returning to fix issues without fuss.
Greg is named personally in the majority of positive reviews for honest communication and follow-through, including returning to fix a fault on a unit installed a year earlier without delay. Gabby is credited by name for keeping the office responsive, which matters especially if you're a landlord coordinating through a real estate agent. With 23 total reviews over roughly five years, the sample is modest, so ask them directly about current lead times and whether they service your specific unit brand before committing.
Their work
What it's like working with them
Based on a sample of Google reviews (23 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Altitude Air Cairns
Greg leads Altitude Air Cairns with a hands-on approach across both residential and commercial jobs — reviews repeatedly name him for prompt communication, honest advice, and following through when issues arise post-installation. The business handles everything from single split-system installs to fitting out entire properties, with one customer noting their seventh unit installed at the same home and another having 10 split systems fitted in a single day. Regular servicing and cleaning is a clear specialty: technicians are praised for leaving no trace — 'not a single footprint' in one customer's words — and for taking time to walk homeowners through maintenance tips while on-site. Gabby is specifically called out for handling the office side of things professionally, keeping communication clean between tradespeople, property owners, and tenants — which makes the business a practical fit for landlords managing rental properties who need a team that can coordinate without hand-holding. Recent reviews have trended higher than earlier ones, suggesting the business has sharpened its delivery over the roughly five years it has been operating. They're worth considering for property investors, home offices, and anyone wanting a single contractor for both installs and ongoing maintenance.
Best for: landlords and property investors needing coordinated multi-property servicing, homeowners wanting a single contractor for both installation and ongoing maintenance, and commercial jobs requiring multiple split systems fitted efficiently.
Location
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Claim This Profile — Free →Common questions about Altitude Air Cairns
What kinds of jobs does Altitude Air Cairns typically take on?+
Reviews cover a wide range — from single split-system installs in homes to fitting 10 units across a commercial property in one day. They also do regular cleaning and servicing runs across multiple units at a time. Several customers mention using them for both their home and business, suggesting the team is comfortable scaling up or down depending on the job. Rental property owners appear to be a regular part of their client base.
Who will I be dealing with at Altitude Air Cairns?+
Greg is named in most reviews as the owner and is frequently on-site or directly involved in communication. Gabby handles office and administrative contact, and customers managing rental properties specifically praise her responsiveness and ability to coordinate between different parties. Technicians on the tools are described as professional and tidy, though individual names beyond Greg aren't mentioned consistently in reviews.
Do they offer ongoing maintenance, or just installation?+
Ongoing servicing and cleaning is clearly a core part of what they do — one review mentions having six units cleaned and serviced in a single visit, with technicians also advising on how to maintain the units going forward. Multiple customers describe using Altitude Air for both initial installs and regular upkeep over years. If you want a single contractor for both fit-out and long-term maintenance, this appears to be their model.
How does Altitude Air Cairns handle problems after installation?+
At least one review specifically describes a unit starting to malfunction a year after installation — Greg and Gabby responded promptly, attended, and fixed it without delay or deflection. The reviewer noted 'no avoiding the issue and no delays,' which suggests post-installation accountability is something the business takes seriously. That said, with 23 total reviews, this is based on a small sample, so it's worth asking them directly about their warranty terms before work begins.
What areas does Altitude Air Cairns service?+
They are based in Smithfield, QLD, which puts them centrally within the Cairns region. Reviews don't specify exact service boundaries, so if you're outside the immediate Cairns area — for example, further north toward Port Douglas or south toward Innisfail — it's worth confirming coverage with them directly before booking.