Great Northern Air & Refrigeration
Louis's team follows up after every job — and brings a vacuum to every installation.
Louis handles installations, quoting, and project coordination, while Jason manages electrical work and repairs, with Jason specifically praised for following up after jobs to confirm everything is running correctly. Pricing comes up as a genuine differentiator: multiple reviewers received competing quotes and chose Great Northern, and several mention the value held up against the quality of work delivered — though one customer noted the hourly rate on refrigeration repair felt high, so if that's your job type, it's worth confirming the rate upfront. The 226-review volume, combined with a consistent 4.9-to-5-star sample average, gives a solid basis for confidence — this isn't a business coasting on a handful of reviews.
Their work
What it's like working with them
Based on a sample of Google reviews (226 total)
“turned up exactly when they said they would”
“even vacuuming before they left”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Great Northern Air & Refrigeration
Louis and Jason are the two names that appear most often across the reviews — Louis directs the operation and handles installations and quotes, while Jason covers electrical work, repairs, and customer follow-up (one reviewer noted he called the next day to check everything was working). The business runs across a wide service area out of the Cairns region, including trips to the Atherton Tablelands, and handles everything from single-room split system installs to multi-unit residential replacements and commercial refrigeration condenser work. Their cleanup standard is a recurring talking point: multiple customers mention the team vacuuming before leaving, removing all installation rubbish, and leaving no water marks or debris — the kind of detail that's rare enough that homeowners notice and write about it. A live technician-tracking app is available for bookings, meaning you're not left wondering when your tradie will arrive. They also handle domestic refrigerator faults and commercial cool-room equipment, making them more versatile than a standard air conditioning contractor — though one reviewer noted the hourly rate on refrigeration repair sits at the higher end of the market.
Best for: annual split system cleaning and servicing across the Cairns region, full residential AC replacements where the team needs to remove old units and patch walls, multi-unit installs across larger homes or apartments, and commercial refrigeration repairs where a contractor who'll research unfamiliar faults is more useful than one who turns the job away.
Location
Often needed together
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Claim This Profile — Free →Common questions about Great Northern Air & Refrigeration
What area does Great Northern Air & Refrigeration cover?+
Based in Cairns, they service a broad area across Far North Queensland. Reviewers mention jobs completed in Clifton Beach, on the Atherton Tablelands, and across the wider Cairns region. If you're outside central Cairns, it's worth calling to confirm they can reach your property — multiple reviewers confirm they do travel for larger jobs.
Who will actually turn up to do the work?+
The team is led by Louis (director, handles installs and quoting) and Jason (electrical and repairs). Other technicians named in reviews include Blake, Jesse, and Jaymon — customers consistently describe them as polite, well-mannered, and easy to deal with. Jason is specifically noted for following up after jobs to check everything is running correctly, which is an unusual level of after-service care.
How do customers find their pricing?+
Across the 50 reviews analysed, pricing is consistently described as competitive — several customers mention receiving multiple quotes and choosing Great Northern because their price was the best. One reviewer noted the hourly rate for domestic refrigerator repair felt on the higher side, so if you're booking a refrigeration fault diagnosis rather than an install, it's worth asking for the rate upfront before they start the clock.
Do they handle refrigeration as well as air conditioning?+
Yes — the business name reflects a genuine dual focus. Reviews mention repairs to domestic fridges (diagnosing faults and sourcing parts) and commercial refrigeration condenser replacements. One reviewer noted they researched an unfamiliar domestic fridge fault rather than turning the job away, which suggests they'll take on work outside their everyday speciality. For commercial cool-room work, Louis is mentioned by name as the coordinator.
What should I expect on the day of the job?+
Customers receive a confirmation text when booked, a heads-up if the team is running slightly late, and access to a live technician-tracking app so you can see when they're arriving. On arrival, the team explains what they're doing and why — several reviewers mention being walked through the process clearly. When the job is done, they clean up thoroughly, including vacuuming and removing all rubbish from the site before they leave.