Ice Ice Baby Air conditioning & Electrical
Jordan diagnosed a water leak three previous visits had missed — the kind of detail that keeps customers coming back by name.
Curtis is trusted for honest upfront assessments (including telling one customer not to bother repairing their old unit), John leads on installations and is praised for workmanship quality, and Jordan has been credited with diagnosing faults that a previous contractor missed entirely. The admin coordination from Noelsy is flagged in a meaningful share of reviews as a practical differentiator — real-time updates, fast booking, and proactive communication before and after visits. One review in the sample described a phone receptionist as dismissive and argued that a competitor matched the price; it's the only complaint of this kind across the 50 reviews reviewed and doesn't represent a pattern, but if phone manner matters to you, it's worth noting on first contact. For homeowners in the Cairns region needing a single tradie call that can cover both air conditioning and electrical faults in one visit, confirm at booking whether your job needs licensed electrical work — their credentials support it, but clarifying upfront will save a second appointment.
Their work
What it's like working with them
Based on a sample of Google reviews (612 total)
“Incredible service! Our AC went out and they were here within 24 hours”
“Noelsy got back to me super quickly and communicated with me through every step”
“moved the furniture and put it back you would not have even known they had been”
“the price for the work was pretty reasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Ice Ice Baby Air conditioning & Electrical
Run by owners Jono and Charlotte, Ice Ice Baby covers the full spectrum of residential air conditioning work — installations, repairs, servicing cleans, and fault diagnosis — while also holding electrical licensing that lets them tackle related jobs like power faults and plug installs on the same visit. The office side is anchored by Noelsy (also called Noela or Noicy in reviews), who handles scheduling and communications and is specifically praised for fast responses and keeping customers informed at every step, including same-day callbacks even on personal phones during outages. On the tools, Curtis is the go-to for initial assessments and honest upfront advice (one customer notes he told them bluntly not to spend money on their old unit), while John is mentioned across multiple installs and service visits and is singled out for patient explanations, quality workmanship, and leaving sites spotless. Jordan and Sam round out the field team and appear regularly in servicing and diagnostic reviews — Jordan in particular was praised for pinpointing a long-standing water leak that a previous company had repeatedly missed. The business carries genuine parts stock on the van, meaning repairs that would normally require a return visit are often completed in one call — a practical advantage in Cairns where a broken AC during summer heat is urgent.
Best for: urgent same-day AC repairs in the Cairns heat, residential split system supply and installation, annual servicing and cleaning with the same returning technician, and combined AC-plus-electrical jobs that would otherwise need two separate tradies.
Location
Often needed together
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Claim This Profile — Free →Common questions about Ice Ice Baby Air conditioning & Electrical
What areas does Ice Ice Baby Air Conditioning & Electrical service?+
The business is based in Bungalow and primarily serves the Cairns region in Far North Queensland. Multiple reviews reference customers in Cairns itself, and the business describes itself as a local Cairns operator. If you're outside the immediate Cairns area, it's worth calling ahead to confirm coverage before booking.
How quickly can Ice Ice Baby respond to a broken air conditioner?+
Same-day and next-day service appears across multiple reviews, including one customer who had a technician arrive the same day they called during extreme heat. Reviewers also mention the team snapping up cancellation slots to get customers in sooner than expected. For genuine emergencies, calling directly rather than using online booking is likely your fastest path to a same-day slot.
Which technician is best for different types of jobs?+
Based on patterns across the 50 reviews we analysed, Curtis typically handles initial assessments and is praised for honest, no-pressure advice on whether a repair or replacement makes more sense. John is consistently mentioned for installations and servicing, with reviewers noting his quality workmanship and thorough explanations. Jordan and Sam appear frequently in servicing and diagnostic visits — Jordan in particular was credited with diagnosing a long-running water leak that a previous company had failed to identify.
Can they handle electrical work at the same visit as an air conditioning job?+
Yes — Ice Ice Baby holds electrician licensing alongside their air conditioning work, which means issues like power tripping, new powerpoints, or related electrical faults can be sorted in the same visit rather than requiring a separate tradie. At least one review mentions a customer asking for a powerpoint install mid-job and the team completing it without hesitation. Mention any electrical needs when you book so they can allocate the right time and equipment.
What do customers say about Ice Ice Baby's pricing?+
Pricing comes up as reasonable across several reviews, with one customer specifically noting the cost felt fair relative to the work done. The business doesn't appear to push unnecessary work — Curtis in particular is mentioned for advising customers against spending money when it wasn't warranted. One review did mention finding a competitor who quoted lower for the same job, so it's worth getting a comparison quote for larger installs if budget is a priority.