J & R Refrigeration Pty
Troy's thorough AC cleans and Brendan's gas leak fixes earn the strongest praise from Cairns customers.
When technicians like Troy and Brendan show up, customers are generally satisfied with the quality and speed of the work itself. Pricing is the most consistently raised concern across the sample — six of the 22 reviews flag costs as higher than expected, sometimes with charges appearing on invoices that weren't clearly agreed upfront, so it's worth requesting an itemised quote and confirming callout and after-hours rates before booking. Recent reviews trend slightly lower than earlier ones, which suggests some variability in experience — asking specifically who will attend your job and confirming the scope in writing before work starts is practical advice for this one.
Their work
What it's like working with them
Based on a sample of Google reviews (32 total)
“meticulous and made sure the job was done properly, not rushed”
“They came out immediately and fixed our problem”
“Far too much for the service”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About J & R Refrigeration Pty
J & R Refrigeration handles both sides of the refrigeration and air conditioning trade — split system installs, multi-split setups, commercial ice machine repairs, and AC servicing — which makes them unusual in the Cairns region where many operators focus on one or the other. Troy is the technician most praised by name, specifically for deep-cleaning clogged indoor units with genuine attention to detail and explaining maintenance tips to customers along the way. Brendan is called out for efficient gas leak diagnosis and recharging, described as straightforward to deal with on the day. The business clearly covers commercial clients too — hotel ice makers, commercial refrigeration — not just residential homes, and a few reviews suggest they've handled larger multi-unit installs that needed team coordination. Where they shine is jobs that need to be done promptly: fast dispatch and same-day response come up repeatedly across positive reviews, which makes them worth considering for urgent cooling failures in Far North Queensland's climate.
Best for: urgent air conditioning callouts in the Cairns region, residential split system and multi-split installs, and commercial ice machine or refrigeration repairs for hospitality premises.
Location
Often needed together
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Claim This Profile — Free →Common questions about J & R Refrigeration Pty
What areas does J & R Refrigeration service?+
J & R Refrigeration is based in Bungalow and primarily serves the Cairns region, with reviews mentioning jobs in Cairns itself and as far north as Cooktown. They appear to cover both suburban residential properties and regional commercial premises. If you're outside central Cairns, it's worth confirming travel fees when you call, as out-of-area charges aren't detailed in the available reviews.
What do customers say about J & R Refrigeration's pricing?+
Pricing is the most frequently raised concern in the reviews we analysed — six of 22 customers described costs as higher than expected. Specific examples include a $628 charge for testing and regassing a unit, and a $200 hourly labour rate. Some customers also reported after-hours labour rates being applied without prior notice. Requesting a written, itemised quote before work begins and confirming whether your booking falls within standard hours is strongly recommended.
Does J & R Refrigeration handle commercial refrigeration as well as home air conditioning?+
Yes — commercial work is a clear part of what they do. Multiple reviews mention ice machine repairs for hotels and commercial premises, with customers noting prompt response and good communication from the service manager on those jobs. This makes them a viable option for small hospitality businesses in the Cairns area needing refrigeration support, not just residential homeowners.
How quickly does J & R Refrigeration respond to callouts?+
Fast response is one of the more consistently praised aspects of this business. Several reviewers mention same-day or next-day attendance, and the ability to squeeze in urgent jobs — including around the Christmas period — is noted positively. That said, the speed of follow-up after the initial visit (particularly for quotes) appears less consistent, with at least three customers reporting waits of several weeks for a quote to arrive.
Who are the key technicians at J & R Refrigeration?+
Troy is mentioned by name for air conditioning cleaning jobs, specifically praised for thoroughness, punctuality, and explaining maintenance tips to customers after the work. Brendan is called out for gas leak diagnosis and recharging — described as efficient and easy to deal with on the day. Joel is mentioned in the context of a larger multi-unit install, coordinating the solution and the install team. If you have a preference, it may be worth asking who will attend your specific job when booking.