Ontemp Refrigeration & Air Conditioning
Rob responds within hours — and one customer went from quote approval to completed AC install the same day.
That said, all 4 are unprompted and specific: customers name Rob directly, describe a process that moved quickly from quote to completion, and one highlights specialist marine refrigeration work that you won't find at most AC companies. The marine niche is worth flagging if that's your need — it takes a different skill set, and Rob being called out for 'care and knowledge base' in that context is a more meaningful signal than generic praise. If you're a homeowner needing a straightforward AC install or service in the Cairns area, ask about their current availability — with a small team, turnaround can be fast when they're free, but that cuts both ways.
Their work
What it's like working with them
Based on a sample of Google reviews (4 total)
“care and knowledge base”
“Rob & Amanda and team are absolutely amazing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Ontemp Refrigeration & Air Conditioning
Rob and Amanda lead Ontemp, with Rob handling hands-on technical work across two distinct specialties that set this business apart from typical residential AC companies: standard air conditioning installation and servicing, plus marine refrigeration — a niche that requires specialist knowledge most general HVAC contractors don't carry. Rob has been specifically praised for testing and re-commissioning marine refrigeration systems, suggesting he works with boat owners and commercial marine operators alongside everyday homeowners. The team's speed from enquiry to job completion is a recurring thread — one customer went from requesting a quote to having a completed install within the same day, and another received a weekend callout the day after reaching out. As a GST-registered company operating out of Portsmith, they're positioned to handle both residential and commercial work, and their Portsmith base puts them close to the Cairns waterfront and industrial areas where marine refrigeration clients are likely concentrated. Amanda appears to handle the business and communication side, with multiple reviewers noting the entire process — from first contact through to install — felt coordinated and professional rather than ad hoc.
Best for: fast-turnaround residential AC installs in the Cairns area, marine refrigeration testing and re-commissioning, and homeowners who want system options explained before committing to a quote.
Location
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Claim This Profile — Free →Common questions about Ontemp Refrigeration & Air Conditioning
Does Ontemp do marine refrigeration as well as home air conditioning?+
Yes — marine refrigeration is a documented part of what Rob does, not just a sideline. One reviewer specifically hired Ontemp to test and re-commission their boat's refrigeration system and praised Rob's 'care and knowledge base' in that area. This is uncommon for an AC contractor and suggests Rob has hands-on experience with the different systems used in marine environments. If you have a vessel with refrigeration issues near Cairns, this is worth a direct conversation with them.
How quickly does Ontemp typically respond to enquiries?+
Based on the reviews available, response times have been notably fast. One customer received a site visit the day after enquiring — including on a weekend — had a quote by Monday, approved it that day, and had the installation completed within the hour. Another reviewer described the whole process from enquiry to job completion as handled 'quickly and professionally.' That said, with a small team, availability will vary, so it's worth calling ahead rather than assuming the same turnaround every time.
Who will actually show up to do the work?+
Reviews consistently mention Rob by name as the lead technician on site, whether for air conditioning installs or marine refrigeration. Amanda appears to manage the business and customer communication side. Multiple reviewers describe the whole team dynamic positively, suggesting coordination between office and on-site work is handled well. For anything technical, Rob seems to be the primary hands-on person customers interact with.
Do they help you choose the right air conditioning system or just install what you ask for?+
At least one reviewer specifically noted that Ontemp 'provided options on the air conditioning' before proceeding, rather than pushing a single product. This suggests they take a consultative approach to system selection, which matters if you're unsure what size or type suits your space. Reviews don't go into detail on pricing feedback, so it's worth asking for a breakdown when they quote to understand what's included.
What area does Ontemp service from their Portsmith base?+
Ontemp is based in Portsmith, which sits between Cairns CBD and the port area — well-placed for both residential suburbs and waterfront or industrial clients. Reviews don't specify exact service boundaries, so if you're further out from Cairns (e.g. northern beaches or the Tablelands), confirm with them directly whether they'll travel to your location and whether a call-out fee applies.