Southern Cross Electrics & Air Conditioning Pty Ltd
Matt's team picked up on a rainy weekend night when a dozen other electricians didn't — and that tells you something.
Matt is specifically named for his electrical expertise and willingness to respond outside business hours, including a weekend emergency callout in heavy rain; Maya is named repeatedly for keeping the admin side smooth. The review sample spans nearly a decade with no dip in quality or communication feedback, which suggests the business hasn't grown faster than it can manage — a common failure point for small trades companies.
Their work
What it's like working with them
Based on a sample of Google reviews (29 total)
“air conditioners stripped and cleaned properly”
“We've used Southern Cross Electrical many times over the past 8 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 391 air conditionings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Southern Cross Electrics & Air Conditioning Pty Ltd
Matt leads the technical side at Southern Cross Electrics & Air Conditioning, with reviews specifically praising his emergency response work, product knowledge, and ability to explain long-term solutions clearly rather than pushing quick fixes. Maya handles communications and coordination, and customers repeatedly single her out by name for making the admin side — quoting, scheduling, and invoicing — genuinely painless. The business covers a broad scope: split system installs and full strip-cleans, general electrical, data cabling, fans, smoke alarms, switchboard safety upgrades, and generator connection setups, which makes them a practical one-call option for homeowners juggling multiple trades. Reviews suggest they're especially well-suited to urgent or after-hours situations — one customer describes Matt and his crew responding on a rainy weekend evening to restore power during a short circuit emergency when other electricians didn't pick up. Cleanliness and property respect come up repeatedly as a differentiator: reviewers mention technicians replacing furniture to its original position, working tidily inside homes, and a team member named Ben navigating around pets without fuss. Based on the review sample, they appear to work primarily across the Cairns region including northern suburbs like Palm Cove, drawing repeat customers who've used them across years-long renovation projects.
Best for: urgent or after-hours electrical emergencies in the Cairns region, thorough split system servicing and strip-cleans, and homeowners wanting a single trade for combined electrical and air conditioning work across a renovation or upgrade.
Location
Often needed together
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Claim This Profile — Free →Common questions about Southern Cross Electrics & Air Conditioning Pty Ltd
Does Southern Cross Electrics & Air Conditioning handle after-hours emergencies?+
Yes — and this appears to be one of their genuine strengths. One reviewer describes ringing a dozen electricians on a wet weekend before Matt responded, then had his team work late into the night to restore power after a short circuit. If you're facing an urgent electrical or aircon failure, they appear more likely to pick up than many local competitors. It's worth saving their number before you need it.
What areas around Cairns do they service?+
Reviews mention jobs in Palm Cove to the north and Smithfield is their listed base, which suggests they cover a reasonable stretch of the Cairns northern corridor. The platform lists them under Smithfield, QLD. For jobs further out — south of Cairns or into the tablelands — it's worth confirming coverage when you call.
Do they just install air conditioning, or do they service and clean existing units too?+
Both. Several reviewers specifically mention full strip-cleans of existing split systems — where the units are fully disassembled and cleaned rather than given a surface spray. One review notes the team even drove back to the office to collect a replacement remote mid-job. If your units are running poorly or haven't been serviced in years, this kind of thorough approach is worth asking about when booking.
What do customers say about their pricing?+
Reviews describe pricing as 'reasonable' and 'competitive' rather than cheap, and a couple of reviewers mention the quote process being straightforward. No reviews in the sample raise concerns about unexpected charges or inflated quotes. Given they're a GST-registered company rather than a sole trader, you should expect formal invoicing — which reviewers also note is handled cleanly through online payments.
Can they handle both electrical and air conditioning in a single visit?+
Yes — this is one of the practical advantages of using them. Multiple reviewers list air conditioning, fans, electrical work, data cabling, and smoke alarms all done in the same engagement. One reviewer explicitly ticks off air con, fans, electrical, and data as completed in one visit. If you have a list of jobs across different categories, they're worth calling rather than booking separate trades.