Kennedys Electrical Spare Parts
Cairns's go-to source for hard-to-find appliance parts, with 26 years of parts-counter experience behind the counter.
The parts business appears to be the stronger offering: long-term customers mention returning for 20 years specifically for components, and staff are credited with finding substitutes for discontinued parts. On the repair side, a recurring pattern across multiple reviews involves jobs sitting for weeks without proactive updates, and in a few cases repairs proceeding and being billed without the customer's prior approval — worth asking about explicitly before you leave an appliance with them. A practical step: if you're booking a repair rather than buying parts, confirm in writing that they'll call you with a quote before doing any work, and ask for a realistic turnaround estimate upfront.
Their work
What it's like working with them
Based on a sample of Google reviews (34 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 270 appliance repairs in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Kennedys Electrical Spare Parts
Kennedys Electrical Spare Parts occupies a niche that few Cairns businesses fill: a combined spare-parts counter and repair workshop where homeowners can source hard-to-find components for washing machines, dishwashers, fridges, rangehoods, and blenders — often for brands whose parts have been discontinued. The parts side of the operation draws consistent praise, with customers noting that staff will hunt down substitutes when the original component is no longer made, a genuinely useful capability in a regional city where freight times already stretch waiting periods. On the repair side, technicians Nathan and Callum are mentioned by name in reviews; Nathan is credited with sourcing obscure parts, while Callum appears in the context of a job that required a follow-up visit from a more experienced technician — something worth knowing if you're booking a complex repair. The business also sells appliances directly, with at least one customer describing a smooth telephone-order, delivery, installation, and old-machine removal experience, suggesting they operate more like a full-service appliance dealer than a pure workshop. They've been trading in the Cairns area for roughly 26 years, which explains the loyal repeat customers who've used them for two decades, though review patterns suggest the service experience can vary considerably depending on who handles your job and how busy the workshop is at the time.
Best for: sourcing hard-to-find or discontinued appliance spare parts, Cairns homeowners who want to repair rather than replace older machines, and straightforward appliance purchases with delivery and installation included.
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Claim This Profile — Free →Common questions about Kennedys Electrical Spare Parts
Does Kennedys Electrical Spare Parts stock parts for older or discontinued appliances?+
This appears to be one of their genuine strengths. Multiple customers specifically mention that staff will source a part if they don't have it in stock, and can often find a substitute when the original is no longer manufactured. One long-term customer notes they've been relying on the parts counter for 20 years for exactly this reason. If you have an older machine, it's worth calling with the model number before assuming the part isn't available anywhere in Cairns.
How long does a repair typically take at Kennedys?+
Turnaround time is the most common concern raised in reviews — multiple customers describe waiting five to seven weeks for repairs to be completed, often with little proactive communication in the interim. One customer noted they called nine times over seven weeks before hearing back. That said, some reviews describe prompt same-day callouts for simpler jobs. If timing matters to you, ask for a specific estimated completion date when you drop the appliance off, and confirm they'll call you before proceeding with any work.
Will Kennedys quote before starting repair work?+
Reviews suggest this is worth clarifying explicitly before leaving your appliance. At least three customers describe being billed for repairs they weren't quoted on beforehand, with the approval step apparently missed at the counter. When dropping off an appliance, ask them to write on the job card that no work should proceed without your verbal or written approval first — one customer specifically notes this wasn't recorded on their job card, leading to a dispute.
Does Kennedys sell new appliances as well as doing repairs?+
Yes — at least one customer describes ordering a washing machine by phone, with delivery, installation, and removal of the old machine all handled in one visit. The reviewer described the process as straightforward and praised both the phone staff and the delivery technicians. Reviews don't give detail on which brands they stock, so it's worth calling to check availability if you're in the market for a specific model.
What areas around Cairns does Kennedys cover for home repair callouts?+
Reviews confirm they do send technicians to residential addresses in the Cairns area, and at least one customer mentions they were able to get a same-day return visit when a repair issue wasn't resolved on the first call. The business is located in Cairns City, and reviews don't mention service boundaries, so it's best to call directly and confirm whether they cover your suburb — particularly if you're in the outer Cairns region.