Intrust Group
One team handles your gate, roof, plumbing, and solar — with named technicians customers request by name.
Named technicians like Luke, Connor, Michael, and Matthew appear across multiple independent reviews for the same specialties, which means the consistency isn't just about one good hire. The office team (Yasmin is specifically named) is mentioned as a genuine part of the service — coordinating across trades, sending photo updates for remote landlords, and flagging issues found during a job rather than just closing the ticket. For homeowners deciding between Intrust and a single-trade specialist, the practical advantage is handling compound problems — roofing plus internal water damage, or solar plus electrical — without separately managing contractors. Ask them upfront to confirm the full written quote before committing, as one reviewer noted a significant gap between a verbal on-site estimate and the formal document received later.
Their work
What it's like working with them
Based on a sample of Google reviews (129 total)
“prompt and professional, excellent rates and Exceptional customer service from the ladies in office”
What they help with
Based on what their customers hired them for
How they stack up
Context from 344 bathroom renovations in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Intrust Group
Intrust Group operates as a genuine multi-trade outfit, handling plumbing, electrical, roofing, air conditioning, solar, and automated gate systems under one roof — which means a homeowner dealing with a roof leak that's also caused water damage to an interior wall can get one team to assess and fix the whole thing, rather than coordinating three separate contractors. Luke handles plumbing and has been called out repeatedly for everything from blocked kitchen sinks to roof gutter leaks and hot water system replacements, with multiple reviewers noting his clear communication about what the job involves and what it will cost. Michael (Mick) leads on air conditioning and solar work, with customers on both residential and rental properties praising his thoroughness — one reviewer noted he cleaned internal coils, fins, drainage, and checked refrigerant levels, then came back for a follow-up check. Connor is the go-to technician for automated gate repairs and installations, with reviewers specifically crediting his ability to quickly identify faults and explain the fix without jargon. The team also includes Jay on electrical, Matthew on plumbing, and a support office (Yasmin is named) that handles scheduling and communication — something customers in regional and outer-suburban areas specifically appreciate, since coordinating trades outside a major centre can be notoriously unreliable. They suit landlords managing rental properties at a distance, homeowners dealing with multi-system problems after weather events, and anyone who's had the experience of chasing three different contractors for what should be one job.
Best for: multi-trade jobs where plumbing, roofing, and electrical overlap, landlords needing a self-managing contractor for rental properties, urgent same-day plumbing and electrical callouts, and automated gate motor repairs and installations.
Location
Often needed together
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Claim This Profile — Free →Common questions about Intrust Group
What trades does Intrust Group actually cover — is it just plumbing and electrical?+
Intrust operates across plumbing, electrical, roofing, air conditioning, solar installation, automated gate systems, and renovation work, all under one business. Reviewers have used them for jobs as varied as blocked kitchen sinks, post-cyclone roof repairs, cassette air conditioner replacements, and full solar installations for both homes and commercial premises. This multi-trade model is particularly useful when a single problem — say, a roof leak causing internal water damage — involves more than one trade to resolve. Confirm with them which licensed tradespeople are attending your specific job, since different technicians lead different service lines.
How quickly does Intrust typically respond to urgent jobs?+
Multiple reviewers report same-day or next-day attendance for urgent plumbing and electrical issues, with one customer noting they called on Thursday and had a plumber at the door Friday morning. For after-storm roof damage following Cyclone Jasper, one customer reported assessment attended promptly with a repair completed within days. The office team is specifically mentioned for calling ahead 30 minutes before arrival, which several customers found particularly useful when leaving work to meet a tradie. Response times for larger or scheduled jobs like solar or full renovations will naturally require booking in advance.
What do customers say about Intrust's pricing?+
Several reviewers directly compared Intrust quotes to competitors and found them significantly lower — one landlord noted a competing quote was almost three times the price for the same plumbing job, and another reviewer saved substantially on a cassette air conditioner replacement versus another quote. The office is noted for explaining the pricing structure upfront when jobs are booked. One reviewer did note a meaningful difference between a verbal on-site estimate and the subsequent written quote, so it's worth requesting a written quote before approving work and confirming it matches any figure discussed in person.
Does Intrust work on rental properties and can they provide updates to remote landlords?+
Yes — several reviews are specifically from landlords managing rental properties, and at least one reviewer notes the team provided regular photo updates during a solar and air conditioning installation precisely because they couldn't attend in person. The office team is mentioned as proactive in communication throughout jobs, which reviewers managing properties remotely found particularly valuable. Matthew (plumbing) and Michael (solar and air conditioning) are both named in rental property contexts. This makes Intrust a practical option for investors who need a contractor that can self-manage a job without requiring the owner on site.
Are there specific technicians customers recommend for particular jobs?+
Yes — reviews consistently name specific people for specific roles. Luke handles plumbing repairs, hot water systems, and roof gutter leaks, and is praised for explaining costs clearly before starting work. Connor is repeatedly named for automated gate fault diagnosis, repairs, and new installations. Michael (Mick) leads on air conditioning servicing, deep cleans, and solar installation, with detailed reviews noting his thoroughness on refrigerant checks and coil cleaning. Jay and Connor are both mentioned for electrical work, and Matthew is named for plumbing at rental properties. When booking, it's worth asking which technician will be attending your job.