Andersens Cairns
Colin shows up personally — to deliver samples, resolve problems, and call you after the job is done.
From the 50 reviews analysed, the business also handles remote-client work credibly, with multiple reviewers coordinating jobs from interstate and reporting smooth communication throughout. Practical note: one reviewer flagged a delay getting a receipt after payment, and installation scheduling can stretch when there's a shortage of carpet layers in Cairns — worth confirming lead times upfront if you're working to a fixed move-in date.
Their work
What it's like working with them
Based on a sample of Google reviews (130 total)
“It was so much cheaper then all previous quotes I got”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 carpet cleanings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Andersens Cairns
Colin and Carli run this Cairns franchise of the national Andersens group, and the reviews make clear that Colin operates as a genuinely hands-on owner — showing up on-site for problem-solving, personally delivering samples to clients when timelines get tight, and calling customers after installation to confirm satisfaction. The team handles a wider scope than the carpet-cleaning category implies: their bread and butter is full floor covering supply-and-install across carpet, vinyl plank, and timber, plus window furnishings including roller blinds, plantation shutters, and motorised blind systems. Key staff members map to distinct roles — Darren and Claire (also Claire/Clare in some reviews) handle showroom consultations and remote-client coordination particularly well, while installers like Phil, Paul, Dallas, and Mark draw individual praise for precision work and job-site care (one installer added foam to door handles to protect freshly plastered walls, unprompted). The business serves a broad mix of residential homeowners, rental property managers, insurance repair jobs, and commercial clients including offices and retail spaces, with multiple reviews from builders who send their own clients to Andersens specifically because of reliable follow-through. Remote and interstate clients coordinating work from afar are a recurring use case the team handles comfortably, with proactive communication flagged repeatedly as a differentiator. Pricing is noted across multiple reviews as competitive against other Cairns quotes, and the Cairns-specific knowledge around tropical climate suitability for flooring materials is called out as genuine advice rather than upsell.
Best for: rental property floor refurbishments coordinated remotely, full home fitouts combining flooring and window furnishings, and homeowners who want direct owner accountability when issues arise.
Location
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Claim This Profile — Free →Common questions about Andersens Cairns
Does Andersens Cairns handle flooring for rental properties and investment homes?+
Yes — rental property refurbishment is a clear pattern in the reviews, including clients coordinating work remotely or from interstate. The showroom team helps with product selection suited to rental wear and climate, and multiple property managers mention Simon Clarke specifically for fast quoting and quick scheduling once a job is approved. If you're managing a property from elsewhere, reviewers consistently say communication is handled well without needing you on-site.
Can Andersens Cairns do more than just flooring — what other services do they offer?+
The team regularly combines floor covering jobs with window furnishings in the same project. Reviews mention roller blinds, plantation shutters, and motorised automated blind systems, with Paul noted as the installer for blind and shutter work. Several reviewers had full home fitouts done in one go — carpets, vinyl, and blinds — which reviewers say simplifies coordination compared to using separate trades.
What do customers say about Andersens Cairns pricing?+
Multiple reviewers specifically say Andersens came in cheaper than competitor quotes they received elsewhere in Cairns, and one customer described the final price as 'far less than I could ever or would have expected' for an insurance repair. The business was selected over competitors in at least one case after getting multiple quotes. Reviewers also note that the team is honest about budgets and doesn't push products outside a client's price range.
How does the owner Colin get involved in jobs?+
Colin is mentioned by name across a large number of reviews as someone who goes beyond a standard management role — personally delivering samples when a client's timeline was squeezed, calling after installation to check satisfaction, and showing up on-site alongside the sales and install team when a product issue needed resolving. One reviewer had damaged new flooring replaced at a very reasonable cost after a single call to Colin. If something goes wrong, the pattern in reviews suggests direct owner involvement is the norm rather than the exception.
How far in advance do I need to book, and are there delays to expect?+
One reviewer noted a delay due to a shortage of carpet layers in Cairns, and the team worked to accommodate the next available date. For time-sensitive jobs — new baby, move-in deadlines, Christmas — reviewers report the team made extra effort to hit the schedule, including one installer coming straight from an international flight to complete a job. It's worth calling ahead to confirm current lead times, especially if you're working toward a fixed date.