Premium Carpet Cleaning
Rod and Andrew tackle mould, decades-old tile grime, and stubborn stains other cleaners have left behind.
From the 50 reviews we analysed, the guarantee stands out as a practical differentiator: at least one customer explicitly tested it, called about residual marks, and had the team back the next morning to sort it. Recent reviews in our sample are trending slightly higher than earlier ones, which is worth noting for homeowners weighing long-term reliability. One refunded complaint from 2023 about a fast four-bedroom clean exists in the record, but it was resolved and stands as an isolated incident against an otherwise consistent picture — worth asking about expected job duration when booking if your property is large.
Their work
What it's like working with them
Based on a sample of Google reviews (63 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 carpet cleanings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Premium Carpet Cleaning
Rod and Andrew are the two names you'll see across almost every review — Rod typically leads the job and handles quotes and customer communication, while Andrew works alongside him on the tools. Together they cover a wider range of surfaces than the business name suggests: steam cleaning of carpets, lounges, mattresses, rugs, and outdoor furniture cushions sits alongside tile-and-grout cleaning, which multiple customers highlight as a genuine standout service — several had no idea Premium offered it at all. They're also known for turning up to genuinely difficult jobs, including mould-saturated furniture, decades-old stained tiles, and emergency same-day rescues, rather than declining the work or low-balling the expectation. Pricing is quoted over the phone and described across many reviews as competitive, and a couple of customers note Rod actually reduced the final bill on the day — rare enough to be worth mentioning. Their guarantee policy is explicit in practice: one reviewer describes calling about remaining marks after a lounge clean, and Rod had the team back by 9am the next morning to fix it at no extra cost. A third operator, Greg, appears in a smaller number of reviews and draws equally warm feedback, suggesting the business has some capacity depth beyond the Rod-and-Andrew pairing.
Best for: whole-home cleans covering carpets, upholstery, and tile-and-grout in one visit, emergency same-day or next-day jobs for mould or stains, and homeowners with difficult restoration challenges other cleaners have declined.
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Claim This Profile — Free →Common questions about Premium Carpet Cleaning
What types of surfaces and items does Premium Carpet Cleaning handle beyond carpets?+
Quite a lot more than the name implies. Reviews reference lounge suites, recliners, mattresses, outdoor cushions, rugs, upholstered chairs, and tile-and-grout floors — including acid washing for heavily soiled tiles. Several customers mention they had no idea the tile cleaning service existed until they enquired, so it's worth asking about the full scope when you call for a quote.
What happens if I'm not happy with the results?+
Rod explicitly offers a guarantee on the work, and at least one customer review describes putting it to the test — calling about residual marks on a lounge suite and having the team back at 9am the next morning to fix it. The one formal complaint in the public review record from 2023 was also resolved with a refund. If you have a concern, contacting Rod directly by phone appears to be the most reliable path to a quick resolution.
Can Premium Carpet Cleaning handle urgent or same-day jobs?+
Multiple reviewers mention short-notice and emergency bookings being accommodated. One customer describes calling on a Friday afternoon about mould-covered furniture and having Rod arrive early Saturday morning. Another had an emergency mattress rescue sorted the following day. That said, availability will depend on their schedule, so call early if your situation is time-sensitive.
How does pricing work and is it competitive?+
Rod provides quotes over the phone before any work begins, so there are no surprises on the day. Multiple reviewers describe the pricing as reasonable or competitive relative to other providers. At least two customers note Rod reduced the final bill slightly on completion — one described it as entirely unexpected. There's no mention of EFTPOS in recent reviews, but it's worth confirming payment method when you book.
Who actually does the work, and should I expect the same team each time?+
The vast majority of reviews name Rod and Andrew as the team on the job. A smaller number of reviews mention Greg, who receives equally positive feedback. Rod typically handles communication, quoting, and leads on-site, with Andrew working alongside him. Repeat customers across multiple years mention seeing the same people each time, which suggests reasonable continuity — though as a small operation, it's worth confirming crew details when rebooking.