PASMA Electrical
Henk and the team repeatedly rescue travellers mid-trip with same-day Victron system fixes no one else could solve.
Henk draws repeated individual praise for diagnosing faults that other technicians or previous dealers had missed, and the team's willingness to fit in travellers mid-trip — sometimes the same day — is mentioned across multiple reviews from people who were genuinely stuck. Two reviews raise a capacity concern: one customer reported being turned away for residential work outright, and another described a job that ran well over the quoted cost and timeline — worth raising directly if your job falls outside their marine and mobile off-grid core. The most practical thing to confirm before booking is whether your specific job type fits their current workload, since the business does appear to be selective about what they take on.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 361 electricians in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About PASMA Electrical
Henk, Scott, Carlie, and Greg form the core team at PASMA Electrical, and each brings a distinct strength: Henk is the fault-diagnosis specialist who customers credit with solving problems other electricians couldn't crack, including remotely walking clients through Victron system issues before bringing them in for hands-on repairs; Scott is the off-grid design authority, praised for his depth of knowledge in system planning; and Carlie and Greg round out a workshop that handles everything from same-day emergency fixes to complex motorhome and yacht builds. The business operates as a Victron-authorised dealer and service centre — a relatively rare credential in North Queensland — meaning they stock genuine parts, can diagnose Victron firmware and configuration issues that non-authorised shops typically can't touch, and can arrange repairs and component replacements quickly rather than waiting on interstate supply chains. Their focus is almost entirely on mobile and marine off-grid electrical: caravans, campervans, yachts, motorhomes, and camper trailers rather than standard residential wiring, and one review explicitly confirms the business turns away residential work when capacity is stretched. Reviews from travelling customers — some who turned up mid-trip with a failing solar system — describe being fitted in urgently and getting back on the road the same day, which suggests the workshop runs efficiently and understands the pressure travellers are under. With around 24 years of operation as a partnership, the business combines long-running product knowledge with a setup oriented towards walk-in and workshop service, including sales of Victron components at what customers describe as competitive pricing. If you're fitting out a van or boat, troubleshooting a complex off-grid system, or travelling through Far North QLD with a solar fault, this is the specialist workshop the reviews point to.
Best for: Victron system fault diagnosis in caravans and yachts, off-grid electrical fit-outs for vans and motorhomes, and urgent same-day repairs for travellers passing through North Queensland.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about PASMA Electrical
What type of electrical work does PASMA Electrical specialise in?+
PASMA focuses almost entirely on mobile and marine off-grid electrical systems — caravans, campervans, yachts, motorhomes, and camper trailers. They are a Victron-authorised dealer and service centre, which means they stock genuine Victron components and can handle configuration, firmware, and repair work that non-authorised shops typically can't. Reviews confirm they do system design for new builds as well as fault diagnosis and repair on existing setups. At least one review indicates they turn away residential work when the workshop is at capacity, so if your job is standard home wiring, confirm availability before making a trip.
Can PASMA Electrical help if I'm travelling through North QLD and have a solar or Victron fault?+
Based on multiple reviews, yes — this appears to be a genuine strength of the business. Several customers describe turning up with a failing system mid-trip and being fitted in the same day or the following morning, including during busy periods like the caravan and camping show in Cairns. Henk in particular is mentioned for going out of his way to prioritise travelling customers who are stuck. It's worth calling ahead to check current workload, but the pattern across reviews suggests they understand the urgency of a traveller's situation.
Who are the key people at PASMA Electrical and what are they each good at?+
Henk is the most frequently named team member and draws specific praise for advanced fault diagnosis, Victron system configuration, and setting up remote monitoring so customers can manage their systems on the road. Scott is identified by one reviewer as an expert in off-grid system design, particularly for vans. Carlie and Greg are also mentioned positively by name in reviews. The team collectively is described as knowledgeable, easy to deal with, and willing to explain what they're doing — several reviews note that Henk walked customers through the repair or setup step by step rather than just handing back a fixed device.
What do customers say about PASMA Electrical's pricing?+
Most reviews don't comment on price directly, but those that do describe Victron product pricing as competitive and the service as good value given the expertise involved. One negative review describes a solar upgrade job that came in significantly over the original quote — roughly double — alongside extended delays, which is worth noting if you're getting a quote for a larger system installation. For standard Victron product purchases and smaller repairs, no pricing concerns are raised across the remaining reviews. Getting a detailed written quote for any larger installation job is a sensible precaution.
Does PASMA Electrical cover areas outside Cairns and Portsmith?+
The business is based in Portsmith near Cairns, and most reviews come from customers who visited the workshop in person. One review mentions PASMA shipping a spare part from Cairns to Thursday Island (TI), which suggests they can supply parts remotely. Henk is also noted in one review for attempting to resolve a system issue remotely over the phone before the customer came in. Whether they travel for on-site work outside the Cairns area isn't confirmed in the reviews, so it's best to contact them directly if you need a site visit in a regional location.