Pest Off Solutions Pest Control Cairns
Customers name Gavin and Hamish specifically — and keep booking the same technician year after year.
Gavin and Hamish are each named in double-digit reviews — not generically, but tied to specific jobs like termite barrier installs with written quotes and annual residential spray programs — so you can reasonably request either by name when booking. Pricing is flagged as competitive against national chains by several reviewers who had direct comparison quotes, particularly for mosquito yard treatments; the 12-month guarantee with free callbacks is consistently cited as the practical reason customers don't shop around.
Their work
What it's like working with them
Based on a sample of Google reviews (213 total)
“explained what he was doing through each step of the process”
“we have a lot of problems with ghost ants and appreciate that Gavin will come back at any time”
What they help with
Based on what their customers hired them for
How they stack up
Context from 390 pest controls in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Pest Off Solutions Pest Control Cairns
Gavin (the owner) and technician Hamish are the two names that appear most across customer accounts — and they handle noticeably different things. Gavin is the go-to for termite inspections, barrier treatments, and same-day responses to active infestations, with multiple reviewers noting he'll turn around a written quote and attend within 24 hours when urgency demands it. Hamish draws consistent praise for routine annual treatments — cockroaches, ants, spiders, and mosquito yard applications — with customers specifically calling out his ability to explain where pests hide and why certain treatments work, making him well-suited for homeowners who want to understand what they're paying for. Tom rounds out the field team and is mentioned for general general spray treatments, while Kate handles bookings and is credited by name for communication and scheduling flexibility. The business has been operating for roughly 26 years out of Brinsmead, serving residential properties across greater Cairns including Trinity Beach and surrounding suburbs, with a particular track record in tropical pest challenges like ghost ants, coastal brown ants, and termites — problems that are endemic to Far North Queensland and require local knowledge that national chains often lack. A 12-month guarantee with free return visits is mentioned repeatedly by long-term customers as a practical reason they've stayed with the same company for 5, 10, even 15 years.
Best for: homeowners wanting annual tropical pest management (ants, cockroaches, mosquitoes) with a consistent technician, urgent same-day termite inspection and treatment, and long-term service relationships backed by a 12-month return-visit guarantee.
Location
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Claim This Profile — Free →Common questions about Pest Off Solutions Pest Control Cairns
Can Pest Off Solutions handle termite problems on the same day they inspect?+
Based on multiple customer accounts, yes — Gavin has treated active termite infestations on the same day as the inspection in several cases, including one reviewer whose investment property was attended within 24 hours because they were only briefly in town. Gavin provides a written quote before work begins, and reviewers consistently note there were no costs added beyond what was quoted. The inspection includes a detailed written report alongside the verbal walkthrough. If you have an active infestation, it's worth calling directly to explain the urgency.
What areas around Cairns does Pest Off Solutions service?+
Reviews mention jobs completed at properties in Trinity Beach, and the business operates broadly across greater Cairns from their Brinsmead base. Reviewers have also mentioned investment properties being serviced as well as primary residences. The platform lists their location as Brinsmead, QLD, but for specific suburb coverage — especially if you're further out — it's worth confirming when you book.
Do customers find their pricing reasonable compared to other pest control companies?+
Several reviewers explicitly compared Pest Off Solutions to larger national chains and found prices notably lower — one customer noted the cost was less than half a national chain's quote for a mosquito yard treatment and said they'd found it affordable enough to treat regularly. Reviewers mention the price felt fair for the scope of work, particularly for full-home annual treatments on multi-storey houses. No reviewers flagged unexpected charges, and written quotes before termite work appear to be standard practice.
Who will actually show up — and can I request a specific technician?+
The team includes Gavin (the owner), Hamish, and Tom — all three are named by customers in reviews and praised for different strengths. Gavin is most frequently mentioned for termite inspections and treatments; Hamish handles a large share of the annual spray bookings and is repeatedly praised for explaining what he's doing; Tom is mentioned for general residential treatments. Kate manages bookings and is named positively for communication. Reviews don't confirm whether you can formally request a specific technician, but given how consistently customers reference being served by the same person across years, it's worth asking when you call.
What does the guarantee actually cover, and will they come back if pests return?+
Multiple long-term customers specifically mention a 12-month guarantee, with several noting that Gavin and the team have honoured free return visits when ant or cockroach problems persisted — including after rain events that reactivated ant activity. One reviewer who has used the service for over 15 years cited the guarantee as a core reason for staying. The guarantee appears to apply to standard residential treatments, but you should confirm the exact terms for your specific job type (e.g. termite barriers vs general spray) when booking.