Butler's Removals & Storage
Tyson personally handles the quote, answers the phone, and shows up — something a dozen reviewers call out by name.
The pattern of repeat use is notable; multiple reviewers mention coming back for a second or third move, and one real estate agent stated they'd recommend Butler's to future clients. From the 50 reviews analysed, 49 are five-star — one two-star review describes a billing dispute and poor phone manner, which appears to be an isolated incident not echoed elsewhere in the sample. If you're moving something awkward, ask Tyson directly about access when you get your quote — reviewers consistently mention he scopes difficult sites in advance, which tends to prevent the cost blowouts that catch people off guard with other operators.
Their work
What it's like working with them
Based on a sample of Google reviews (136 total)
“grand piano and billiard table and their technical knowledge and skills were spot-on”
“helped disconnect my washing machine and connected back up at new place”
What they help with
Based on what their customers hired them for
How they stack up
Context from 362 removalists in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Butler's Removals & Storage
Tyson Butler runs this Cairns-region removals operation personally and is named in the majority of reviews — he answers his own phone, provides transparent quotes, and has been credited with creative problem-solving on jobs other removalists decline, including grand pianos, baby grands, pianolas, billiard tables, 350kg gun safes, and whole gym setups. The crew — frequently including Kevin, Mick, Michael, and others — are praised specifically for technical competence on difficult access situations: steep driveways, narrow doorways, post-cyclone Jasper emergency relocations, and multi-stop jobs across Cairns, the Tablelands, and as far as southern NSW. What distinguishes Butler's operationally is a willingness to absorb complexity without upcharging for it — reviews mention Tyson removing fridge handles to fit through doorframes, disconnecting and reconnecting washing machines, and even trimming an overhanging branch mid-job, all without being asked twice. Pricing is a consistent standout: multiple reviewers who quoted multiple companies chose Butler's as the cheapest, and one customer noted Tyson offered to bundle their delivery with another run to cut costs by more than half — a move that benefits the customer at the expense of a larger invoice. The business suits anyone facing a non-standard move: awkward access, heavy specialty items, last-minute reschedules, or interstate relocations requiring someone to collect from storage without the owner present.
Best for: moving pianos, safes, or other heavy specialty items through difficult access, last-minute relocations when another removalist has fallen through, and moves requiring flexible logistics such as multi-stop collection or bundled interstate runs.
Location
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Claim This Profile — Free →Common questions about Butler's Removals & Storage
What areas does Butler's Removals & Storage cover?+
Butler's is based in Trinity Park and primarily serves the greater Cairns region, including northern beaches suburbs like Yorkey's Knob and Clifton Beach, and extends to the Atherton Tablelands and Mareeba. Reviews also confirm at least one interstate move from Cairns to southern NSW, with Tyson managing collection from multiple storage units without the owner present. For jobs beyond the immediate Cairns area, it's worth calling Tyson directly to confirm availability and whether a trip to your destination can be bundled with another run to reduce costs — one customer reported saving more than half the quoted price through this arrangement.
Can Butler's move a piano or other heavy specialty items?+
Yes — piano and heavy item moves are a genuine specialty here, not an occasional job. Across the reviews analysed, customers mention successful moves of grand pianos, baby grands, a pianola, a billiard table, and a 350kg gun safe. Tyson and the crew are specifically praised for assessing access in advance and arriving with the right equipment, including a hydraulic lift truck. If your piano is in a tricky location — steep driveway, narrow doorway, upper floor — describe the access when you call, as reviewers note the team scouts difficult sites before uplift.
How does Butler's handle last-minute bookings?+
Multiple reviewers booked Butler's after another removalist cancelled at short notice, and in several cases they were accommodated within four days or even the same week. Tyson is described as willing to rearrange schedules to fit urgent moves, including post-cyclone emergency relocations to temporary accommodation. That said, this is a small owner-operated team, so availability isn't guaranteed — calling Tyson directly rather than waiting for an email response is the approach most reviewers took when timing was critical.
What do customers say about pricing at Butler's?+
Pricing comes up in roughly 20 of the 50 reviews analysed, and the consistent note is that Butler's quoted lower than competitors while delivering what customers describe as a higher quality experience. Several reviewers specifically mention no surprise charges at the end of the job, and Tyson is credited with explaining how quotes are structured upfront. One reviewer noted that Tyson offered to combine their delivery with another job heading the same direction, cutting their cost by more than half — so it's worth asking about this when you get your quote.
Does the crew help with more than just carrying boxes?+
Reviewers consistently describe the team going beyond basic furniture transport without being asked. Documented examples include disconnecting and reconnecting washing machines, removing and reinstalling fridge handles to fit through doorways, disassembling and reassembling beds and furniture, setting up fridges and beds ready for the first night, and even trimming a branch obstructing access during a move. These extras are mentioned as part of the standard job rather than add-ons, though it's worth discussing the full scope of what you need when booking so the team can plan time accordingly.