R2G Transport & Storage - Removalists Cairns
The Cairns crew that switched to a trailer on the spot when a container blocked the driveway — rather than rescheduling.
The rating trajectory is worth noting honestly: the earlier half of the sample averages 5★, while the more recent half sits closer to 4.6★, pulled down by two sharply negative experiences — one involving a scheduling collapse that left a family with a toddler waiting all day with no follow-through from the Brisbane office, and another citing unprofessional on-site behaviour. These aren't isolated in the way a single grumpy review usually is, but they also represent a small fraction of 141 total reviews. The practical takeaway: confirm your truck size and inventory in writing before the day, and if you're booking through the Brisbane office, establish a direct contact number for a Cairns-based team member so you're not left chasing updates remotely if something shifts.
Their work
What it's like working with them
Based on a sample of Google reviews (141 total)
“Lea was very responsive and helpful over the phone”
What they help with
Based on what their customers hired them for
How they stack up
Context from 362 removalists in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About R2G Transport & Storage - Removalists Cairns
R2G handles the full spectrum of removal work that trips up other Cairns operators — long-haul interstate freight with extended storage (one customer had goods picked up in Brisbane, stored for seven months, then delivered to Far North Queensland), vehicle transport, container packing, and same-day local moves. The crew is largely Brazilian-named and repeatedly praised by name across 141 reviews: Junior and Jose appear most frequently, lauded specifically for speed on multi-storey and steep-driveway jobs; Reinaldo and Luiz are the pairing customers mention for vehicle transport and late-evening callouts when other jobs overrun; Guilherme and Mateus draw praise for communication; and Joel, Johnny, Max, and others handle day-of local moves. Lea in the office is singled out for responsive quoting and keeping schedules flexible — including pulling forward a delivery by several weeks on request. What sets the operation apart practically is their problem-solving under access constraints: when a container blocked a driveway, the crew switched to a trailer on the spot rather than rescheduling; when a job ran five hours past the original end time, they kept working until 11 pm without complaint. They are particularly well suited to moves involving access challenges — steep driveways, high-rise apartments, muddy rural properties — and to customers who need interstate pickup-storage-delivery coordinated as a single service rather than patched together between providers.
Best for: interstate pickup-storage-and-delivery runs into Far North Queensland, local moves involving steep driveways or multi-storey access challenges, vehicle transport within the region, and customers who need a short-notice or same-day booking on a tight schedule.
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Claim This Profile — Free →Common questions about R2G Transport & Storage - Removalists Cairns
Does R2G Transport & Storage handle interstate moves, not just local Cairns jobs?+
Yes — and this is genuinely one of their more distinctive capabilities in the Cairns market. Customers confirm they've used R2G to pick up goods in Brisbane, store them for extended periods (one reviewer mentions seven months), and then deliver to Far North Queensland destinations including Innisfail and other regional areas. If you need a single company to coordinate the whole chain rather than stitching together a Brisbane removalist with a Cairns one, this is a relevant option to explore.
What do customers say about R2G's pricing?+
Most reviewers describe the pricing as reasonable or economical, and several mention it as part of why they'd rebook. One reviewer noted that work is charged by the hour, which meant an unexpectedly small truck inflated the final cost — so it's worth being explicit about inventory volume and confirming truck size upfront to avoid that scenario. The quoting process through Lea in the office is described as simple and responsive.
Can R2G handle tricky access situations like steep driveways or high-rise apartments?+
Reviews directly address this more than most removalists' feedback does. Crews have completed moves up steep angled driveways, into Level 4 apartments, through busy residential complexes, and even up muddy rural driveways in the rain — in several cases switching to a trailer or adjusting the approach on the day rather than postponing. If your property has access challenges, it's worth describing them when you book so the right vehicle and crew size are assigned.
Are there specific crew members who are particularly well regarded?+
Junior and Jose are the most frequently named pairing across the reviews and draw consistent praise for efficiency on complex jobs — multi-floor moves, tight packing, hot-day work. Reinaldo and Luiz are mentioned specifically for vehicle transport and for honouring late-evening commitments. Guilherme and Mateus get called out for communication during the move itself. Lea is the main contact for office bookings and is described by multiple customers as responsive and helpful.
How should I prepare for a booking to avoid scheduling issues?+
A small number of recent reviews mention scheduling communication problems — specifically around time windows changing on the day and difficulty reaching someone with authority to resolve issues when the booking was managed from Brisbane. To reduce that risk, confirm your specific time window and truck size in writing before the move day, and ask for a direct contact number for your Cairns-based crew lead rather than routing all queries through the central office. The on-the-ground crew consistently receives positive feedback; the friction points mentioned are around remote coordination.