Matt's Transport & Removals Group
Matt loads the truck himself — and has customers calling him back for their third and fourth moves.
Customers who've used him three, four, or more times over seven-plus years specifically call out that consistency, along with his habit of communicating ETAs, flagging existing damage before it can be disputed, and working until the job is done regardless of stairs or tight timelines. Three reviews in the sample raise concerns about reliability — a no-show with delayed contact, delayed delivery on a long-haul run, and damaged goods with follow-up that stalled — so it's worth confirming your booking in writing closer to the date and asking upfront how he handles delays or damage claims if something goes wrong.
Their work
What it's like working with them
Based on a sample of Google reviews (98 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 362 removalists in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Matt's Transport & Removals Group
Matt runs this operation hands-on — he's the owner and the one loading the truck, not a dispatcher sending out subcontractors. Reviewers consistently single him out for walking through a job before starting, planning the truck load in sequence, and flagging pre-existing damage (like a loose desk panel) before anyone could blame the move. The team regularly handles tricky logistics that smaller operators wave off: a piano up a steep winding driveway with non-regulation stairs, furniture up two flights with no lift, and long-haul interstate runs spanning Cairns to Townsville, Brisbane, Rockhampton, Coffs Harbour, and Tweed Heads. Named offsiders — Nathan, Tim, Desiree, and others — appear across reviews doing the same careful work as Matt, which matters for a sole trader operation where quality can slip when the owner isn't watching. Pricing runs on a flat hourly rate with no hidden extras, and customers note they could cut costs by pre-packing or helping load — an unusual level of transparency for the category. The business also covers commercial relocations alongside residential moves, and has handled staged office moves across multiple sessions.
Best for: long-haul and interstate moves from Far North Queensland, difficult access jobs involving stairs or oversized furniture, homeowners who want the business owner physically present on moving day, and repeat moves where a consistent and familiar removalist matters.
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Claim This Profile — Free →Common questions about Matt's Transport & Removals Group
What areas does Matt's Transport & Removals cover?+
The business is based in Edmonton and regularly covers the broader Cairns region, Far North Queensland (Tablelands, Cooktown, Kennedy, Innisfail), and long-distance interstate routes. Reviews confirm completed moves to Townsville, Rockhampton, Mackay, Brisbane, Coffs Harbour, Tweed Heads, and Sydney. If your destination isn't listed, it's worth calling Matt directly — reviewers note he's responsive and upfront about what he can take on.
Does Matt's Transport handle difficult moves like pianos or multi-storey buildings?+
Yes — and this is one of the more consistently praised aspects of the business. Customers specifically mention moves involving pianos up winding driveways with steep non-regulation stairs, heavy slab furniture, and deliveries requiring two flights of stairs with no lift. Rather than refusing difficult jobs, Matt and his team are noted for problem-solving on-site to find a way through. It's worth describing any access challenges when you first make contact so he can plan the job accordingly.
How does Matt's pricing work?+
Matt charges a flat hourly rate, which several reviewers highlight as unusually transparent for the removals industry. Customers also mention being able to reduce costs by pre-packing themselves or helping with the load if they're comfortable doing so. One customer noted they only needed two hours and that's exactly what they were charged. For accurate pricing, contact Matt with your home size, item list, and distance — he'll give you a realistic time estimate before you commit.
Is Matt the one who actually shows up, or does he send a crew?+
In most reviews, Matt is present and physically working the job alongside offsiders — named team members across reviews include Nathan, Tim, Desiree, and others. Multiple reviewers specifically value that they're dealing with the owner directly rather than a middle-man or rotating crew. For large jobs, he brings additional help, but the consistent pattern is that Matt is hands-on from the assessment at the start through to placement at the destination.
What should I know before booking to avoid any issues?+
A handful of reviews in our sample mention a no-show and delayed communication on the day of a booked move, so it's worth getting your booking confirmed in writing and following up with a message or call the day before. Reviewers also note that Matt can be busy and may need some schedule flexibility — those who accommodate that tend to report smoother experiences. If you have fragile or high-value items like a TV or mattress, ask upfront about how they'll be wrapped and protected, and confirm the process for handling any damage claims before the job starts.