Thermal Active Airconditioning & Heating Pty Ltd
Talked customer out of oversized unit they wanted to buy, saving them $700 and ongoing energy costs.
From 110 Google reviewsThe standout pattern is their honest approach to sizing recommendations - one customer was steered away from an oversized unit they wanted to buy, saving $700 upfront and ongoing energy costs. Multiple customers specifically mention ducted system installations completed efficiently in single days.
Their work
What it's like working with them
Based on a sample of recent customer reviews (110 total)
“Graham provided great advice and recommended”
“ducted reverse air conditioning was completed”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Thermal Active Airconditioning & Heating Pty Ltd
Graham leads the business development and quoting process, providing detailed technical advice for complex installations, while the installation teams are consistently led by experienced technicians like Robert, Kim, and Kym who handle the hands-on work and customer education. The business focuses heavily on ducted heating and cooling systems, with multiple reviews specifically mentioning ducted reverse cycle installations and furnace replacements in existing homes. Their approach emphasizes honest consultation over sales pressure - one customer saved $700 when the team recommended a smaller, more appropriate unit instead of the oversized system they initially wanted to purchase. The installation teams are noted for working efficiently as coordinated units, completing jobs in single days while maintaining detailed communication with homeowners about unit placement and system operation.
Best for ducted heating and cooling installations in existing homes, customers wanting honest equipment sizing advice, and homeowners who value thorough post-installation system training.
Location
Often needed together
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Claim This Profile — Free →Common questions about Thermal Active Airconditioning & Heating Pty Ltd
What type of air conditioning work does Thermal Active specialize in?+
Based on customer reviews, they focus heavily on ducted heating and cooling systems, including ducted reverse cycle installations and furnace replacements. Multiple customers mention complex ducted work in existing homes, with Graham providing specialized advice for difficult installations. They work with brands like Brivis and Lennox, and have experience integrating new heating units with existing cooling systems.
How long do Thermal Active installations typically take?+
Customer reviews consistently mention installations being completed in a single day, even for complex ducted systems. The installation teams work efficiently as coordinated units, completing the technical work while cleaning up as they go. One customer noted the team arrived on time and finished the entire ducted installation in one day, which appears to be their standard approach.
Will Thermal Active provide training on how to use the new system?+
Yes, multiple customers specifically praise their post-installation education. Technicians like Robert, Kim, and Kym regularly stay after completion to demonstrate system operation and remote control functions. This hands-on training is mentioned as 'much appreciated' and 'hardly ever happens when appliances are installed,' suggesting it's a standard part of their service rather than an exception.
Does Thermal Active try to oversell equipment or systems?+
Customer feedback suggests the opposite - they actively recommend appropriately sized equipment even when it means lower sales. One customer was steered away from an oversized unit they wanted to purchase, with the team recommending a smaller, more suitable option that saved $700 upfront. Reviews specifically mention 'no hard sell involved' and honest consultation focused on customer needs rather than maximizing sales.