NEWR - Home Design & Renovation
Craig personally shops for tiles with customers while BuilderTrend app provides real-time renovation tracking.
From 97 Google reviewsCraig's hands-on involvement extends to personally shopping for tiles with clients, while their BuilderTrend platform gives real-time visibility into schedules and costs that multiple customers found invaluable when managing renovations remotely. The consistency of praise for specific team members - Bella for design, Brad for project management, and various trades for daily cleanup - suggests a stable, well-coordinated operation rather than a revolving door of subcontractors.
Their work
What it's like working with them
Based on a sample of recent customer reviews (97 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About NEWR - Home Design & Renovation
Led by Craig with design support from Bella, Isabella, Kaitlin, and Tash, NEWR specialises in complete bathroom transformations and full-home renovations that customers describe as turning "a pig's ear into a silk purse." The team handles everything from structural changes like wall removal and skylight installation to high-end finishes, with Craig personally accompanying clients to select tiles and fixtures. Their BuilderTrend app gives customers real-time access to schedules, progress photos, and project communication, which proves especially valuable for clients managing renovations while living interstate. Project managers like Brad and Luke coordinate trades who consistently clean up daily and complete work ahead of schedule, with multiple customers noting their respectful approach when working in occupied apartment buildings.
Best for: complete bathroom transformations with structural changes, full home renovations requiring design coordination, and projects where clients need comprehensive project management with real-time tracking.
Location
Often needed together
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Claim This Profile — Free →Common questions about NEWR - Home Design & Renovation
What areas does NEWR cover for renovations?+
Based in Fyshwick, ACT, NEWR serves the broader Canberra region including inner south suburbs like Curtin. Multiple reviews mention apartment renovations, suggesting they work in both houses and unit complexes. Reviews don't specify exact service boundaries, so confirm coverage for your specific location when enquiring.
How does NEWR's project management system work?+
NEWR uses the BuilderTrend app to give customers real-time access to schedules, progress photos, invoices, and direct communication with the team. Multiple customers mention this was particularly valuable when managing renovations while living interstate or being away during work. The app allows you to track daily progress and make decisions remotely when needed.
What do customers say about NEWR's pricing approach?+
Reviews consistently mention fixed-price quotes with no surprise variations, despite one competitor warning a customer that NEWR would add costs during the project. Multiple customers specifically praise the transparent, itemised quotes and note projects came in on budget. Several mention the pricing was competitive compared to other quotes they received.
How involved is the owner Craig in actual projects?+
Craig appears highly hands-on throughout projects, personally attending initial consultations, helping with design decisions, and even accompanying customers on shopping trips to select tiles and fixtures. Multiple reviews mention his direct involvement in problem-solving and regular communication, rather than just handing projects off to managers.