Spotless Clean Group
Vipul goes beyond the quoted job but communication breakdowns lead to scheduling chaos.
From 236 Google reviewsThe concerning pattern is communication breakdown - 8 reviews mention rude phone interactions and 7 describe scheduling failures where technicians either don't show up or arrive hours late, sometimes leading to heated disputes. While many customers have excellent experiences with Vipul directly, the business appears to struggle with basic coordination and professional phone manner.
Their work
What it's like working with them
Based on a sample of recent customer reviews (236 total)
“Excellent fast service from Vik”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Spotless Clean Group
Vipul (Vik) and his team including Shally handle a wide range of cleaning services from their Franklin base, with carpet cleaning being their main specialty but also covering gutters, driveways, pest control, and even some repair work. Reviews consistently name Vipul personally, with customers praising his willingness to travel as far as Captains Flat (45km away) and his habit of going beyond the quoted job - like cutting tree branches during gutter cleans or fixing loose carpet threads during bond cleans. The business takes on both routine maintenance and urgent situations, with several customers mentioning same-day or 48-hour response times. However, the quality of service appears inconsistent, with some customers experiencing communication breakdowns, scheduling issues, and disputes over pricing or scope of work that escalate to heated phone exchanges.
Best for: carpet cleaning and repairs when Vipul personally handles the job, rural properties needing someone willing to travel long distances, and customers who need quick additional services like gutter cleaning or minor repairs during the same visit.
Location
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Claim This Profile — Free →Common questions about Spotless Clean Group
How far does Spotless Clean Group travel for jobs?+
Reviews show they service a wide area including Captains Flat which is 45km from their Franklin base. Multiple customers mention Vipul's willingness to travel for jobs, and he appears to call ahead to confirm timing for distant appointments. The business seems flexible with location as long as the job size justifies the travel.
Who will actually do the work at my property?+
Vipul (also called Vik) is the main technician mentioned across most positive reviews, with customers specifically requesting him by name. Shally is mentioned in several carpet repair jobs. Reviews suggest asking specifically for Vipul when booking, as customer satisfaction appears much higher when he personally handles the work rather than other team members.
What do customers say about their pricing and value?+
Most customers describe pricing as 'affordable' and 'fair', particularly for carpet cleaning and repairs. However, there are complaints about unclear quoting and surprise extra charges, especially for jobs beyond basic carpet cleaning. One customer was charged $160 for 15 minutes of basic carpet cleaning with poor results, while others praise the value for comprehensive work.
How reliable are they with scheduling and communication?+
This appears to be their biggest weakness based on reviews. Seven customers report no-shows or significant delays, and eight mention rude phone communication. Several describe booking confirmations followed by complete silence on the scheduled day. If you book with them, get multiple confirmations and phone numbers, and have a backup plan ready.