The Chair Guys Office Chair Shop & Repairs Canberra
Ken fixes chairs others call write-offs — often in minutes, for a fraction of replacement cost.
From the 33 reviews analysed, multiple customers describe bringing in chairs they'd been told were write-offs, only to have Ken fix them in under fifteen minutes. The business has been running for roughly 23 years and is GST-registered, which matters if you're purchasing for a home office or small business and need a proper invoice. One practical note: this is a one-person operation, so availability for same-day repairs will depend on Ken's schedule — worth calling ahead rather than just turning up.
Their work
What it's like working with them
Based on a sample of Google reviews (35 total)
“He replaced the whole base and reinstalled all the wheels - in about 10 mins”
“We've been getting our work chairs from Ken for almost a decade now”
“Fixed my chair for free and showed me how to do it myself”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 furniture assembly & tv mountings in Canberra
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About The Chair Guys Office Chair Shop & Repairs Canberra
Ken is the sole operator behind this specialist office chair shop and repair service — and what makes him unusual is that he'll spend an hour teaching you about ergonomics and posture without trying to push a sale. Where most furniture retailers stop at selling new product, Ken actively fixes chairs others have written off: broken plastic bases swapped for metal in ten minutes in a car park, gas lifts replaced on eight-year-old chairs, torn fabric repaired so thoroughly the chair looks new. He stocks and services premium brands including Herman Miller and Zody, carries hard-to-find spare parts, and is one of the few operators in Canberra who can repair a chair bought elsewhere — including ones assembled incorrectly or with faults no one else could diagnose. Ken serves both residential customers and commercial clients (clinic chairs, workplace seating), and his advice extends beyond what he stocks: multiple customers mention him recommending other stores for brands he doesn't carry. The shop itself is modest and no-frills, but the depth of product knowledge and willingness to do a free service or swap castors for hard flooring at no charge sets it apart from showroom-style competitors.
Best for: repairing chairs others have written off as unreplaceable, buying a quality new or refurbished office chair with hands-on ergonomic guidance, and sourcing hard-to-find spare parts for premium brands like Herman Miller.
Location
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Claim This Profile — Free →Common questions about The Chair Guys Office Chair Shop & Repairs Canberra
What kinds of chair repairs does The Chair Guys handle?+
Ken handles a wide range of repairs including gas lift replacement, base swaps (plastic or metal), castor and wheel replacement, fabric repair, foam restoration, and mechanism servicing. Customers report bringing in chairs with broken components, faulty assembly, or general wear after years of daily use — most are fixed on the spot during the visit. He also services chairs bought elsewhere, including premium brands like Herman Miller and Zody, and stocks the spare parts to do so. If a repair is straightforward, it's often completed within minutes.
Is The Chair Guys worth visiting if I just want to buy a new office chair?+
Yes — several customers mention that Ken spends significant time helping them understand seating ergonomics and posture before recommending a chair, without pressure to buy. He'll adjust the chair to suit your build, show you how to disassemble the base for transport, and even swap castors for hard flooring at no extra charge. He stocks quality brands including Zody and carries a range of refurbished options for those on a tighter budget. If he doesn't stock what you're after, customers report that he'll point you toward other stores that do.
How much does a typical repair cost at The Chair Guys?+
Reviews mention specific repair costs — one customer paid $120 to have a broken plastic base replaced with a heavy-duty metal base on a chair that would have cost nearly $400 to replace new. Minor issues and operator errors have been resolved at no charge, and at least one customer had foam repairs and an oil service done complimentary. Pricing appears to vary by job complexity, so it's worth calling ahead with a description of the problem to get a rough estimate.
Does The Chair Guys supply chairs to businesses and clinics, not just home offices?+
Yes — reviews mention Ken supplying chairs to a medical clinic, and several customers describe purchasing multiple chairs for workplace use. He's also been the supplier for clients who've returned over nearly a decade for ongoing purchases and repairs. Given he's GST-registered, he can issue proper tax invoices for business purchases. For larger orders or ongoing commercial supply, it's worth contacting him directly to discuss availability and lead times.
Should I call ahead before visiting, or can I just walk in?+
This is a one-person operation run by Ken, so calling ahead is advisable — particularly if you're bringing in a heavy chair for repair or want dedicated time for an ergonomic fitting. Several customers describe walk-in visits that went smoothly, but given the business is sole-operated, availability on the day isn't guaranteed. Reviews don't mention specific opening hours, so confirming those by phone before making the trip is the safest approach.