Intact Garage Doors
Rick diagnoses garage door problems over FaceTime before arriving, often saving customers thousands in replacement costs.
From 241 Google reviewsThe same-day emergency response consistently impresses, with several customers getting help within an hour of calling. Rick and Richard appear to work as a team, with customers specifically requesting them for return jobs and recommending them to family members.
Their work
What it's like working with them
Based on a sample of recent customer reviews (241 total)
“came out the same day”
“diagnosed the issue over Facetime”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Intact Garage Doors
Rick and Richard operate this garage door specialist, with customers consistently praising their diagnostic skills and same-day emergency response. Rick handles most callouts and repairs, while Richard focuses on installations and complex door replacements. They're particularly known for fixing problems other companies can't solve, often saving customers thousands by repairing rather than replacing entire systems. Multiple reviews mention their ability to diagnose issues over FaceTime before arriving, and they routinely service doors that are 60+ years old. Their approach combines honest assessments with comprehensive servicing - customers regularly mention getting stronger springs, lubrication, and alignment adjustments included at no extra cost.
Best for: emergency garage door repairs, complex diagnostics on older doors, honest assessments that save money on unnecessary replacements, and same-day service when your garage door fails.
Location
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Claim This Profile — Free →Common questions about Intact Garage Doors
How quickly can Intact Garage Doors respond to emergency calls?+
Based on customer reviews, Rick frequently provides same-day service, with multiple customers reporting he arrived within an hour of their call. Several reviews mention getting help on weekends and late Friday afternoons. Rick also offers remote diagnostics via FaceTime to assess issues before arriving, which speeds up the repair process.
What do customers say about Intact's pricing compared to competitors?+
Multiple reviews specifically mention Intact's pricing being significantly lower than competitors, with one customer stating they were 'almost half the price of other places.' Several customers mention being quoted thousands for replacements by other companies, only to have Rick repair the door for a fraction of that cost. The pricing appears to be transparent with no hidden extras.
Do Rick and Richard work on older garage doors?+
Yes, reviews specifically mention them successfully repairing and servicing very old systems, including a 60-year-old garage door replacement and various vintage tilt doors. They appear to specialize in finding solutions for doors that other companies might write off as unrepairable. Multiple reviews praise their ability to source parts and adapt solutions for older mechanisms.
What areas does Intact Garage Doors service around Kambah?+
While reviews don't specify exact service boundaries, customers mention Rick traveling 'from the other end of the city' and coordinating jobs when he's already in different areas. Reviews come from various Canberra suburbs including Stirling, suggesting they cover the broader ACT region. Best to contact them directly to confirm coverage for your specific location.