Urban Gutters Canberra
Told customers their gutters were fine and could wait another season rather than charging unnecessarily.
From 42 Google reviewsThe Hugo and Jaxin father-son team consistently goes beyond basic gutter cleaning to identify and fix structural problems like loose joints and holes, often at no extra charge. Every review mentions their systematic approach with before-and-after drone photos, giving customers visual proof of work completed on areas they can't easily inspect themselves.
Their work
What it's like working with them
Based on a sample of recent customer reviews (42 total)
“Father and son team arrived on time”
“informed me that the gutters had very little residue”
What they help with
Based on what their customers hired them for
How they stack up
Context from 51 gutter cleanings in Canberra
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Urban Gutters Canberra
This family-run operation is led by Hugo and features multiple team members including Jaxin, Alex, Kayla, and Mel who handle both gutter cleaning and solar panel cleaning across Canberra. What sets them apart is their assessment-first approach — they inspect gutters before quoting and have actually told customers their gutters didn't need cleaning yet, demonstrating unusual honesty in an industry known for set fees. The team uses drone technology to document before-and-after work, particularly valuable for two-storey properties and complex roof configurations. Beyond standard gutter cleaning, they routinely spot and address structural issues like loose joints, holes, and possum entry points, often fixing minor problems at no extra charge.
Best for: honest gutter assessments without unnecessary charges, two-storey properties requiring drone documentation, customers wanting visual proof of cleaning work, and properties needing both gutter and solar panel cleaning.
Location
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Claim This Profile — Free →Common questions about Urban Gutters Canberra
What areas does Urban Gutters Canberra cover?+
Based in Phillip, ACT, they service properties across Canberra including Red Hill, Evatt, and Ainslie based on customer locations mentioned in reviews. Multiple customers mention they handle both residential homes and commercial properties like churches. They're equipped for complex two-storey properties and steep roofs that other providers find difficult to access.
Do they really provide before and after photos?+
Yes, this is consistently mentioned across reviews as a standard part of their service. They use drone technology to capture photos of gutters before and after cleaning, then email these to customers as proof of work completed. This is particularly valuable for two-storey properties where homeowners can't easily see the roof themselves.
What do customers say about Urban Gutters' pricing approach?+
Customers praise their honest assessment approach where they inspect gutters before quoting rather than charging set fees based on Google Maps estimates. Multiple reviews mention them telling customers their gutters didn't need cleaning yet, saving them money. Reviews describe pricing as 'reasonable' and 'very well priced' though one notes they're 'not the cheapest but quality.'
Who are the main team members customers deal with?+
Hugo leads the family business with son Jaxin forming the core father-son team most frequently mentioned. Other team members include Alex, Kayla, and Mel who handle various jobs. Customers consistently praise the professionalism and politeness of all team members, with many noting the family-run nature of the business as a positive.