JML Plumbing & Gas Canberra
Multi-trade team with named specialists like Connor for plumbing and Trevor for AC work.
From 149 Google reviewsThe standout pattern is their willingness to explain problems thoroughly rather than just fix and leave, with multiple customers mentioning technicians walking them through maintenance tips. Only one customer reported communication issues around scheduling, which appears isolated given the broader feedback about prompt service and advance notice calls.
Their work
What it's like working with them
Based on a sample of recent customer reviews (149 total)
“Connor was super friendly and professional”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About JML Plumbing & Gas Canberra
JML operates as a multi-trade team handling plumbing, gas, air conditioning, and roofing work across Canberra. The business runs multiple specialised technicians including Connor and Matt for plumbing repairs, Trevor for AC servicing, Kyle for roofing quotes, and Mark for installation work. Reviews show they tackle everything from emergency sewer overflows on Boxing Day to complex split system installations and roof repairs. Their approach focuses on explaining problems clearly to customers, with multiple reviews praising technicians for walking through issues step-by-step and providing preventative maintenance advice. They're particularly suited for homeowners who want same-day service and detailed explanations rather than just quick fixes.
Best for: emergency plumbing repairs with same-day response, air conditioning installation and maintenance with detailed explanations, multi-trade jobs combining plumbing and roofing work, and customers who value technicians explaining problems thoroughly.
Location
Often needed together
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Claim This Profile — Free →Common questions about JML Plumbing & Gas Canberra
Does JML provide emergency plumbing services?+
Yes, reviews show JML responds to emergency calls including holidays - one customer had sewer pipes fixed on Boxing Day, and another had an after-hours emergency resolved with contact within 30 minutes. Multiple customers mention same-day service for urgent issues like blocked toilets and water leaks. They appear to prioritize emergency responses alongside their regular scheduled work.
What air conditioning services does JML offer?+
JML handles both installation and servicing of various AC systems including split systems, reverse cycle units, and evaporative coolers. Reviews mention Trevor and other technicians performing efficiency improvements, pad replacements, regular maintenance, and repairs. Customers praise their ability to explain system operations and provide tips for better efficiency after service calls.
How do customers rate JML's communication and punctuality?+
Most customers praise JML's communication, with reviews mentioning advance phone calls when technicians are en route and clear explanations of work being done. However, one customer experienced significant communication issues including missed appointments and poor scheduling updates. The majority report punctual arrivals and good coordination, but communication quality may vary.
What do customers say about JML's pricing?+
Reviews generally describe pricing as 'reasonable', 'fair', 'competitive', and 'very good'. However, one customer was charged $300 for a 10-minute diagnostic visit without actual repair work, which they found excessive. Most customers seem satisfied with value for money, particularly given the detailed explanations and additional maintenance advice provided.