Capital Country Pools
Staff like Alex and Sharyn earn specific praise, but installation customers report serious unfinished work issues.
From 32 Google reviewsThe retail side consistently receives praise, with staff like Sharyn and Alex earning specific mentions for helpful service and follow-through on warranty issues. However, multiple installation customers report serious ongoing problems including a $29,000 refund dispute lasting 18 months despite court orders, and unfinished work like unsealed tiles and loose coping stones that remain unfixed after repeated requests.
Their work
What it's like working with them
Based on a sample of recent customer reviews (32 total)
“Sharyn from Capital Country Pools has been so helpful”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Capital Country Pools
Capital Country Pools operates both as a pool installation company and a retail store specializing in pool equipment, chemicals, and maintenance services. The business is led by Paul and Ben, with team members including Sharyn (spa specialist), Alex (project coordination and warranty work), Glenn (installations), and Ethan (equipment service). Reviews reveal they handle everything from full pool installations with Compass models and Vantage in-floor cleaning systems to equipment repairs and water testing services. Multiple customers praise their ability to resolve warranty issues that other pool builders couldn't or wouldn't handle, often stepping in as equipment suppliers' agents for complex repairs. Their retail operation appears particularly strong, with customers regularly mentioning helpful staff for chemicals, equipment advice, and spa sales.
Best for: pool chemical supplies and equipment advice, warranty repairs other builders won't handle, spa purchases with budget guidance, and equipment troubleshooting.
Location
Often needed together
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Claim This Profile — Free →Common questions about Capital Country Pools
What's the difference between Capital Country Pools' retail and installation services?+
Reviews show a clear split between their retail operation and installation work. The retail side consistently receives praise, with customers mentioning helpful staff like Sharyn for spa sales and Alex for equipment advice. However, installation customers report more mixed experiences, with some praising Glenn's professional installation work while others describe ongoing quality issues and incomplete work that remains unfixed months later.
Do they handle warranty work for pools built by other companies?+
Yes, multiple reviews mention Capital Country Pools stepping in to handle warranty repairs that original pool builders couldn't or wouldn't address. Alex is specifically praised for coordinating warranty work as an equipment supplier's agent, even when there was no direct profit for the company. They appear to have relationships with major equipment manufacturers that allow them to authorize warranty repairs.
What specific pool equipment and brands do they work with?+
Reviews mention they install Compass pool models with Vantage in-floor cleaning systems and Astral equipment. They also service pumps, heaters, and other pool equipment for warranty repairs. Their retail operation stocks pool chemicals and various equipment, though reviews don't specify all the brands they carry.
Are there any red flags potential customers should know about?+
Yes, there's a serious outstanding dispute involving $29,000 in deposits that haven't been refunded 18 months after contract cancellation, despite a court order. Additionally, multiple installation customers report unfinished work including unsealed tiles and loose coping stones that remain unfixed after repeated requests. The retail and service side receives much better reviews than the installation work.