Brilliant Technology Solutions pty ltd
That kind of ongoing accessibility is rare in a category where many installers disappear after handover, and it's the detail that makes multiple reviewers explicitly say they'll use no one else. Pricing is mentioned as genuinely competitive against larger security firms, and the products used — Hikvision, Bosch — are name-brand rather than budget alternatives, so you're not trading quality for cost.
Their work
What it's like working with them
Based on a sample of Google reviews (100 total)
“price was very reasonable for the quality product and service they provided”
What they help with
Based on what their customers hired them for
How they stack up
Context from 77 security & cctvs in Canberra
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Brilliant Technology Solutions pty ltd
Nabil leads Brilliant Technology Solutions and is the name that appears in nearly every review — he handles consultations, system design, after-hours troubleshooting, and follow-up support personally, which is unusual for a security installer of any size. The team covers both residential and small commercial work, with specific hands-on experience across Hikvision CCTV systems, Bosch alarm panels, and video doorbells, and they've been called in to fix systems left in disrepair by other installers. What stands out in the reviews is the post-installation support: customers mention Nabil resolving remote-access app issues, guiding them through alarm malfunctions, and answering calls months or years after the original job — after-sales care that reviewers explicitly contrast with what they received elsewhere. Jamal is mentioned as the electrician on larger cable-pull jobs, handling the physical installation work like running cables through roof cavities, while Nabil handles programming, configuration, and handover. Pricing is described across multiple reviews as competitive relative to major security firms, with customers noting they received better quality products than quoted elsewhere at a lower price. This business suits homeowners who want to understand their own system — Nabil is consistently praised for explaining features clearly and showing clients how to operate everything before leaving.
Best for: homeowners wanting thorough post-installation support, customers needing a non-functioning or inherited security system repaired, small business owners requiring after-hours troubleshooting, and residential CCTV or alarm installs where understanding how to use the system matters.
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Claim This Profile — Free →Common questions about Brilliant Technology Solutions pty ltd
Does Brilliant Technology Solutions handle emergency or after-hours support?+
Yes — multiple reviews specifically mention Nabil responding after hours to urgent issues, including one business owner whose security system failed and who credits Nabil with resolving it the same evening. He also responds to alarm malfunctions and app lockouts by phone, often guiding customers through fixes remotely. This after-hours availability is one of the most frequently praised aspects of the service across the 20 reviews we reviewed.
What security brands does Brilliant Technology Solutions work with?+
Reviews mention Hikvision CCTV systems and Bosch alarm panels by name, with one customer noting Nabil's Hikvision product knowledge resolved a fault in under 30 minutes that another company had left unresolved. The team also supplies and installs video doorbells and UPS backup power units to keep cameras running during outages. Based on the reviews, they source quality branded products rather than unbranded alternatives.
Can Brilliant Technology Solutions fix a system installed by a different company?+
Several reviewers specifically came to Brilliant Technology Solutions after being let down by previous installers — one business owner had non-functioning cameras originally installed by another firm, and another had an alarm system in ongoing malfunction. Nabil is described in these cases as diagnosing and resolving the issues efficiently, sometimes in a single visit or phone call. If you've inherited a security system that isn't working, this appears to be within their regular scope.
How does Brilliant Technology Solutions approach pricing?+
Multiple reviewers describe the quotes as competitive against larger security companies, with one customer noting they received a better-quality system than a major security firm offered at a lower price point. Another review specifically mentions 8 cameras, 8TB storage, and a UPS installed in a single day at a price described as very competitive. Reviews don't indicate they're the cheapest option in the market, but the consensus is strong value for what's delivered.
Will Brilliant Technology Solutions explain how to use the system after installation?+
This comes up consistently in the reviews — Nabil is described as walking customers through how their system works before leaving, covering features, remote access apps, and alarm operation. One customer noted that even over a year later, Nabil set them up on the remote viewing app during a single phone call. If you're not technically confident with security systems, the handover process seems deliberately thorough.