Leader Security
Handles complex installs like two-story homes requiring roof removal, with customers praising named technicians Dave and Shane.
From 37 Google reviewsHowever, recent reviews show some volatility - while many customers report excellent experiences with professional service and reasonable monitoring fees, there are concerning complaints about post-installation issues and expensive service calls that suggest inconsistent follow-up support.
Their work
What it's like working with them
Based on a sample of recent customer reviews (37 total)
“state of the art photo verified alarm system”
“monthly monitoring fee seems very reasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 77 security & cctvs in Canberra
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Leader Security
Leader Security operates as both a security equipment retailer and full-service installer, handling everything from residential camera systems to large commercial contracts including Parliament House. The team includes specialists like Dave for alarm systems, Shane and Callum for complex installations, and Abdul for event security services. Reviews highlight their capability with challenging installs like two-story homes requiring roof work, and their photo-verified alarm systems that go beyond basic security setups. They offer ongoing monitoring services and maintain both retail operations and field service teams, making them suitable for customers who want equipment options plus professional installation.
Best for: complex residential camera installations requiring roof work, photo-verified alarm systems, commercial security contracts, and customers who want both equipment retail options and professional installation services.
Location
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Claim This Profile — Free →Common questions about Leader Security
What areas does Leader Security cover for installations?+
They serve the ACT region including Mitchell, Hughes, and Canberra areas. Reviews mention installations across various suburbs and they handle both residential properties and large commercial sites including government facilities. They appear to cover the greater Canberra metropolitan area for both installation and ongoing monitoring services.
Does Leader Security handle complex installation challenges?+
Yes, customers specifically mention successful completion of challenging jobs including two-story homes requiring removal of colour bond roofing and complex multi-level installations. Reviews praise their team's technical knowledge for difficult installs and their ability to work around structural obstacles while maintaining system effectiveness.
What do customers say about Leader Security's ongoing support?+
Customer feedback is mixed on post-installation support. While many praise their reasonable monthly monitoring fees and responsive initial service, some recent reviews raise concerns about expensive service calls and difficulty getting help over phone or text. It's worth clarifying their support policies upfront.
Which technicians are mentioned most positively in reviews?+
Dave is frequently praised for alarm system installations and customer service throughout the process from quote to completion. Shane, Callum, and Trent are mentioned for professional installation work, while Abdul receives praise for event security services. Customers appreciate being able to work with named, experienced technicians.