Active Audio and TV
Craig regularly talks customers into cheaper fixes than they expected — and follows up remotely when needed.
He's a one-person operation, so you're always dealing with the same technician, which matters for continuity if you have ongoing audio or reception needs. Two reviews raise questions about fees not being disclosed clearly at first contact — one around an $80 call-out charge and one around a $100 quote fee — so it's worth asking directly about any upfront costs before booking. The quote fee does come off the repair bill according to a longer-term customer, which is a detail worth confirming when you call.
What it's like working with them
Based on a sample of Google reviews (23 total)
“even got here early”
What they help with
Based on what their customers hired them for
How they stack up
Context from 143 antenna & tvs in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Active Audio and TV
Craig — the sole technician named across all reviews — covers a broad range of home TV and audio work: antenna repairs and replacements, wall-mounting flat screens with careful attention to hidden electrical and plumbing runs, setting up set-top boxes like the Foxtel IQ5, diagnosing masthead amplifier faults, and sorting out poor reception on systems decades old. What sets him apart is a willingness to extend the job past checkout — one customer notes he helped troubleshoot remotely after already leaving the site — and a pattern of recommending the cheapest fix rather than upselling. Reviews suggest he works primarily on residential properties across the Central Coast, and the jobs described skew toward diagnostics and repairs on existing setups rather than large new-build installs. He quotes a call-out fee upfront in most cases, and charges for quotes (though that cost comes off the repair bill). Recent reviews have trended noticeably higher than earlier ones, which is worth noting for homeowners weighing a business with 23 total reviews — the more current picture looks sharper.
Best for: diagnosing reception problems on ageing antenna systems, wall-mounting TVs with care around hidden wiring, setting up set-top boxes, and homeowners who want a single consistent technician rather than a rotating crew.
Location
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Claim This Profile — Free →Common questions about Active Audio and TV
What areas does Active Audio and TV service?+
The business is based in Killarney Vale on the NSW Central Coast. Reviews don't specify a defined service radius, but the Central Coast and surrounding areas are the most likely coverage zone. If you're outside the immediate area, it's worth calling ahead to confirm whether Craig travels to your location before booking.
Does Craig charge a call-out or quote fee?+
Yes — two reviewers mention being surprised by fees that weren't communicated at initial enquiry: one references an $80 call-out charge, another mentions a $100 quote fee. A separate long-term customer notes that the quote fee comes off the final repair bill. The safest approach is to ask directly about all upfront costs when you first make contact so there are no surprises on the day.
What do customers say about pricing and value?+
Pricing comes up as a positive in a large share of reviews. Multiple customers specifically mention being charged less than they expected, and one notes that parts were supplied at retail prices with no markup. Craig appears to favour diagnosing the cheapest viable fix rather than recommending unnecessary work — several reviewers highlight this as the reason they'd return.
Is Active Audio and TV good for older or faulty antenna systems?+
Reviews suggest this is a strong suit. One customer describes an accurate diagnosis of a 22-year-old masthead amplifier, and another mentions Craig identifying a rusted antenna pole as a safety issue. The recurring pattern across reviews is quick fault diagnosis on existing setups, which makes this business well suited to homes with ageing equipment or persistent reception problems.
Can Craig help after the job is done if something isn't right?+
At least one customer specifically mentions Craig providing remote assistance after he'd already left the site — troubleshooting an issue by phone rather than requiring a return visit. This isn't guaranteed on every job, but it does suggest a willingness to see the problem through. If after-job support matters to you, it's worth mentioning that expectation when booking.