Coast Care Video TV
Mark talked one customer through Australian Consumer Law on the phone — for free — before they'd even booked a job.
One long-term customer mentions returning for at least two decades and purchasing reconditioned TVs directly from him, which speaks to the kind of repeat trust that's rare in a one-person trade. The one critical review in the sample relates to a 2014 service call where a retune fee wasn't flagged over the phone — there's no echo of that complaint in any subsequent review, and recent reviews are averaging higher than earlier ones, so it appears to be an isolated incident from over a decade ago. Before booking, it's worth confirming upfront what a diagnostic callout covers and whether parts sourcing time will affect your repair window.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 143 antenna & tvs in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Coast Care Video TV
Mark — the technician and owner behind this long-running Central Coast operation — specialises in TV repair rather than simply installation, which sets him apart from most antenna businesses in the area. Across 20 reviewed jobs, he's fixed dead Sony and Samsung sets, restored storm-damaged screens, repaired ancient plasma panels, and sourced replacement parts quickly enough to return same-day repairs to single-TV households. He also sells and installs reconditioned large-screen TVs, giving customers a middle path between expensive new purchases and writing off a broken set. A second team member, Luke, fields phone enquiries and is praised for providing detailed free advice — including guidance on invoking Australian Consumer Law when a retailer may be at fault — before any money changes hands. Reviews suggest Mark is equally comfortable with complex audio-visual setups (multi-zone sound systems, wall brackets, mixed vintage equipment) as he is with straightforward aerial faults, and he's known for honouring original quotes even when the job turns out to be more involved than expected. He suits Central Coast homeowners who want to exhaust repair options before replacing a TV, or who need a single technician to untangle a messy entertainment setup.
Best for: repairing TVs instead of replacing them after storm or electrical damage, single-TV households needing same-day turnaround, and homeowners with complex or vintage entertainment setups that need untangling.
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Claim This Profile — Free →Common questions about Coast Care Video TV
Does Coast Care Video TV actually repair TVs, or is it mainly antenna and installation work?+
Repair is the core of what Mark does — reviews describe him fixing dead Sony and Samsung sets, restoring plasma TVs, and resolving storm and electrical damage, often on the same day parts arrive. He also sells reconditioned large-screen TVs for customers whose sets can't be saved. Antenna installation and signal setup are offered too, but the repair focus is what distinguishes him from most businesses in this category. If you're unsure whether your TV is worth fixing, reviews suggest he'll give you an honest assessment rather than a push to replace.
What does Coast Care Video TV charge, and will I be quoted upfront?+
Customers consistently describe pricing as reasonable and repairs as cost-effective compared to buying new. One reviewer noted that when the job turned out to be more complex than expected on arrival, Mark stuck to the original quote — no extras were added. For a general sense, a 2014 reviewer mentioned a $77 service call fee, though that figure is over a decade old and should be confirmed directly. It's worth asking upfront what the diagnostic callout covers if you're comparing options.
How quickly can Mark come out for a TV issue?+
Several reviews mention fast turnaround — one customer notes Mark came out quickly after a phone enquiry, and same-day repair is mentioned in multiple reviews when replacement parts were already available. For stock parts, the job appears to move fast; repair time will depend on whether a part needs to be sourced. Reviews don't specify typical booking lead times, so it's best to call directly and ask about current availability.
Can I get advice over the phone before committing to a callout?+
Yes — one reviewer specifically praised team member Luke for providing detailed free guidance over a five-minute call, including advice on how to approach a retailer under Australian Consumer Law when a TV fault may be covered. Mark is also described as communicative and easy to reach. If you describe the symptoms, there's a reasonable chance you'll get a useful steer on whether a repair is likely to be worthwhile before spending anything.
What areas does Coast Care Video TV service?+
The business is based in West Gosford and serves the Central Coast region of NSW. Reviews come from across the area, including references to local lockdown-period callouts and long-term customers recommending the business to new Central Coast residents. Coverage outside the immediate Central Coast region isn't confirmed in the reviews, so if you're on the fringe of the area it's worth calling ahead to check whether they'll travel to you.