Appliance Science
Ken diagnoses the fault by phone so Brad arrives with the right part already in the van.
Brad is named in the majority of on-site reviews and is specifically praised for arriving on time, quoting accurately upfront, and not overselling repairs on older appliances. From 133 Google reviews, the pricing feedback is unusually specific — customers don't just say it was affordable, they describe getting under-estimate results and being told when a repair isn't economically worth it. If you're on the Central Coast with a broken dishwasher, washing machine, dryer, fridge, or oven, call Ken first and have the make, model, and fault code ready — that's where the process works best.
Their work
What it's like working with them
Based on a sample of Google reviews (133 total)
“I called at 1pm and 3:30pm Brad arrived and was quick and efficient”
“Charged a lot less than other company's had quoted”
“Brad has repaired our dishwashers and tumble dryers for us for over 12 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 205 appliance repairs in Central Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Appliance Science
Ken runs Appliance Science from the front end — taking calls, diagnosing faults over the phone before anyone sets foot in the door, and often saving customers a call-out fee when a fix turns out to be unnecessary. Brad is the primary hands-on technician, repeatedly praised for arriving with the right parts already in the van because Ken's phone triage identified the fault in advance. Between them, they cover the full spectrum of household white goods: dishwashers, washing machines, dryers, fridges, and ovens, with reviews specifically mentioning Fisher & Paykel, Bosch, and Ariston units among others. What separates this operation from single-tech competitors is that combination of phone diagnosis plus pre-loaded parts — customers frequently report same-day or next-business-day repairs rather than a first visit just to assess. Brad's working style is methodical and tidy; multiple reviewers mention he explained what he was doing, quoted a price before starting, and came in under or at that estimate. They're best suited to Central Coast homeowners who want a repair assessed honestly over the phone first — Brad and Ken will tell you when an appliance isn't worth fixing rather than take the job.
Best for: Central Coast homeowners needing a fast single-visit dishwasher or washing machine repair, owners of older appliances wanting an honest cost-versus-replace assessment before committing, and anyone frustrated by tradies who don't return calls.
Location
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Claim This Profile — Free →Common questions about Appliance Science
What areas does Appliance Science cover?+
Appliance Science is based in Wamberal and primarily serves the Central Coast of NSW. Reviewers mention locations including Gosford, Saratoga, and surrounding suburbs. Several reviews note Brad travels across the region and sometimes calls ahead when he's already in a customer's area. If you're outside the immediate Central Coast area, it's worth calling Ken to confirm coverage before booking.
Does Appliance Science offer same-day repairs?+
Same-day service comes up frequently in reviews — multiple customers report calling in the morning and having Brad on-site within a few hours. The key to this is Ken's phone intake process: he identifies the likely fault upfront so Brad can bring the correct parts on the first visit rather than assessing and ordering separately. Parts that need to be ordered typically arrive within 3–4 business days, with Brad returning to fit them promptly.
What appliances does Brad repair?+
Reviews cover dishwashers, washing machines, dryers, fridges, and ovens — including brands such as Fisher & Paykel, Bosch, and Ariston. Customers mention repairs on appliances 10–15 years old, and the business appears comfortable sourcing parts for older or less common models. Ken will tell you over the phone if a repair is likely to be uneconomical given parts cost and the appliance's age — several reviewers specifically appreciated that honesty.
How does Appliance Science handle pricing?+
Multiple reviews describe receiving a quote before work begins and being charged at or under that estimate. There are no reports of hidden call-out fees or surprise charges in the sample we reviewed. Customers also mention Ken advising them against a repair when the cost wouldn't justify it for an older appliance — which suggests pricing conversations happen before commitment, not after. It's still worth asking Ken to confirm the call-out fee and labour rate when you book.
Do Ken and Brad explain what's wrong in plain terms?+
This comes up consistently across reviews. Ken typically identifies the likely fault during the initial call and explains what he suspects before Brad attends. On-site, Brad is described as walking customers through the diagnosis and explaining the repair clearly. One reviewer noted Brad confirmed the issue within 10 minutes — which matched exactly what Ken had predicted on the phone. If you want to understand what went wrong rather than just have it fixed quietly, the communication style here suits that.