Start Appliance Service
Stephen diagnoses European appliances other repairers miss — authorised directly by Bosch and Neff.
That said, a notable minority of reviews — roughly 9 of the 50 sampled — describe a pattern where jobs stall after the initial visit, with parts orders going silent for months and follow-up calls not returned; this isn't a one-off complaint and is worth factoring in for repairs that require sourcing parts. If you're booking them, ask upfront what happens if a part takes more than two weeks to arrive, and get a named contact point and expected update cadence in writing before they leave your home.
Their work
What it's like working with them
Based on a sample of Google reviews (132 total)
“quickly diagnosed the problem and promptly fixed it”
“cost was also very reasonable”
What they help with
Based on what their customers hired them for
How they stack up
Context from 205 appliance repairs in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Start Appliance Service
Stephen (the technician) and Danielle (who handles bookings and coordination) run this sole-trader appliance repair business out of Wyoming, serving the Central Coast and Newcastle/Lake Macquarie area. Stephen is consistently praised for accurate first-visit diagnosis across European brands — Bosch, Smeg, Neff, Gaggenau, Electrolux — and for explaining faults clearly rather than just quoting a fix; Danielle is known for proactive scheduling communication, including confirming appointment windows on weekends via text. They're an authorised warranty repair partner for Bosch and have been referred by Bosch, Bing Lee, and Neff directly, which matters if you're dealing with a warranty claim and don't want to lose coverage. The work spans washing machines, dishwashers, ovens, dryers, fridges, and induction cooktops — almost exclusively residential repair work rather than new installations or commercial jobs. At roughly 13 years of operation as a family-run sole trader, they're most useful for homeowners with mid-to-high-end European appliances who want a technician who can diagnose rather than just swap parts.
Best for: Bosch or Neff warranty claims requiring an authorised repairer, Central Coast homeowners with European brand appliances needing accurate fault diagnosis, and same-week booking for washing machine or oven repairs that don't require parts.
Location
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Claim This Profile — Free →Common questions about Start Appliance Service
What areas does Start Appliance Service cover?+
They're based in Wyoming on the Central Coast and multiple reviews confirm they also service the Newcastle and Lake Macquarie areas. One review explicitly notes they were 'thankfully' covering that broader region. If you're outside these areas it's worth calling ahead to confirm, as no reviews mention coverage beyond Central Coast and Newcastle.
Are they able to handle Bosch, Smeg, or other European brand appliances?+
Yes — this is arguably their core niche. They're an authorised warranty repair partner referred by Bosch directly, and reviews mention successful repairs on Bosch, Neff, Smeg, Gaggenau, Electrolux, and Simpson appliances. Stephen is specifically praised for accurate diagnosis on European brands that other technicians have struggled with. If you have a warranty claim through Bosch or Neff, they may already be on your manufacturer's approved list.
What do customers say about response times and scheduling?+
For the initial booking, Danielle is frequently praised for fitting customers in quickly — often next day or within the same week — and for proactively confirming appointment windows, sometimes via text on weekends. However, a recurring concern in roughly 9 of the 50 reviews we looked at involves delays after the first visit, particularly when a part needs to be ordered: some customers waited weeks to months without updates. If your repair requires parts, it's worth asking at booking what the expected timeline and update process will be.
How does their pricing compare to other repairers?+
Multiple reviews describe the pricing as reasonable and transparent, with one customer noting they were given a good estimate upfront for a Bosch dishwasher. The initial call-out fee covers the diagnostic visit. One 3-star review flagged that a $150 call-out on a Smeg dishwasher revealed a $1,300 parts cost — which wasn't pre-empted over the phone despite video evidence being sent. For expensive European brands, it's worth asking on the call whether the likely repair cost is likely to exceed the appliance's replacement value before booking.
Is Start Appliance Service able to do same-day repairs?+
In some cases, yes — several reviews mention same-day fixes where no parts were needed, particularly for washing machines and ovens with straightforward faults. One customer logged a website request on Sunday evening and had the machine fixed by Monday. Where parts need to be ordered the timeline extends, and that's where reviews vary most significantly in their experience.