Chem-Dry Red Rose
Named technicians, a pickup-and-delivery rug facility, and a track record on jobs other cleaners won't touch.
The named team members (Braden, Tristan, Dave, Connor) appear repeatedly enough that you can reasonably request a specific technician based on your job type: Braden for stubborn stains and end-of-lease work, Tristan for animal soiling in rentals, Dave for delicate or aged flooring. The pickup-and-delivery rug service is worth asking about directly if you have rugs that can't be cleaned on-site — multiple reviewers describe bringing back white colour and pile lift on pieces that hadn't been cleaned in years.
Their work
What it's like working with them
Based on a sample of Google reviews (628 total)
“rugs were very well cleaned with all stains removed and back to the original white colour”
What they help with
Based on what their customers hired them for
How they stack up
Context from 235 carpet cleanings in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Chem-Dry Red Rose
Chem-Dry Red Rose runs a full-service soft furnishing and floor covering operation that goes well beyond standard carpet cleaning — their pickup-and-delivery rug cleaning service (they handle collection, facility cleaning, and return) is a genuine differentiator on the Central Coast that competitors rarely match. The named technicians each bring something specific: Braden is the go-to for badly stained rentals and DIY-damaged stains that others have made worse, Tristan excels at rental properties with animal soiling and is praised for walking customers through expectations before starting, Dave handles delicate jobs like antique Axminster and is noted for professional advice without upselling, and Connor is repeatedly called out for punctuality and rug restoration. The business handles a wide range of substrates — wool, boucle, leather, Axminster, synthetic — and takes on upholstery including recliners, mattresses, and large sectional couches, including pet-urine treatment across all of them. They're particularly well-suited to situations other cleaners sidestep: end-of-lease properties with years of animal staining, couches with Great Dane-level use, rugs that haven't been cleaned in seven-plus years, and emergency jobs where a same-day or next-morning response matters. Office booking is handled by Sonia, who multiple reviewers credit for fast scheduling and squeezing in urgent jobs. The Chem-Dry process leaves carpets dry faster than steam cleaning, which several customers mention specifically as a practical benefit when they need furniture back in place quickly.
Best for: end-of-lease carpet cleaning in heavily soiled rental properties, pet urine removal from carpets and upholstery, pickup-and-delivery restoration of aged or delicate rugs, and urgent same-day cleaning callouts on the Central Coast.
Location
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Claim This Profile — Free →Common questions about Chem-Dry Red Rose
Does Chem-Dry Red Rose offer rug pickup and delivery?+
Yes — this is one of their most frequently mentioned services. They collect rugs from your home, clean them at their Tuggerah facility, and return them at the agreed time. Multiple reviewers describe rugs coming back with stains fully removed and original colours restored, including white wool rugs and hand-woven pieces that hadn't been cleaned in years. If you're on the Central Coast, confirm your suburb is in their pickup zone when you call.
Can they handle pet urine smells in carpets and couches?+
Pet urine treatment is one of the most commonly reviewed jobs in the sample — customers mention dog and cat urine on carpets, mattresses, couches, and rugs. Reviewers report the smell being fully eliminated rather than masked, including in rooms that had been heavily used by large dogs or cats over extended periods. Tristan is specifically praised by one reviewer for handling animal soiling in a rental property, and Braden is mentioned for pet-stained end-of-lease carpets.
How quickly can they respond to urgent or same-day cleaning requests?+
Several reviews mention same-day or next-day bookings being accommodated. One customer reports technicians arriving within two hours for an emergency mattress situation. Sonia in the office is credited by at least one reviewer for squeezing in urgent jobs at short notice. If timing is critical, it's worth calling directly rather than booking online — the team appears to assess urgency case by case.
What do customers say about pricing?+
Pricing comes up positively across the sample — phrases like 'realistic competitive price,' 'very good for the work,' and 'affordable' appear in multiple reviews. One customer mentions being given a lower price on the day than originally quoted. Reviews don't include specific dollar figures, so for an accurate quote it's worth calling them directly with details on room size, fabric type, and the nature of any staining.
Which technician should I request for my specific job?+
Based on the review sample: Braden is frequently mentioned for end-of-lease carpets, heavily stained rentals, and difficult stains that previous attempts made worse. Tristan is praised for rental properties with animal soiling and for clearly explaining the process before starting. Dave is highlighted for delicate or antique flooring and professional advice. Connor is noted for rug cleaning, punctuality, and restoring pile on older rugs. You can ask for a specific technician when booking — reviews suggest this is a stable team.