Thoroughgood Professional Plumbing Services
Three customers describe jobs other tradies couldn't solve — Dean, Luke, and Fraser finished them.
Brent, who appears to take hands-on jobs himself as well as running the business, shows up in reviews for doing thorough on-site diagnosis rather than quoting work before understanding the problem. The operational systems here are unusually mature for a business of this age — pre-job photos, technician-on-the-way texts, and named admin staff handling scheduling — which means you're unlikely to spend your day wondering if anyone is coming. Pricing draws positive comments across the sample, with one customer noting they had expected to pay double the final bill; no pattern of overcharging complaints emerged across the reviews we reviewed.
Their work
What it's like working with them
Based on a sample of Google reviews (217 total)
“Luke did an amazing job not only finding the leak”
“Came out same day and unclogged blocked drain”
What they help with
Based on what their customers hired them for
How they stack up
Context from 278 plumbers in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Thoroughgood Professional Plumbing Services
Brent runs Thoroughgood Professional Plumbing Services with a team that includes named plumbers Luke, Fraser, Dean, George, James, Adriaan, and Rhyse — each showing up in reviews for specific strengths. Luke is repeatedly praised for hunting down hidden leaks and complex drainage work on difficult sites, while Fraser handles hot water system installs and tap repairs with a consistent note about leaving the site cleaner than he found it. Dean earns mentions across blocked drains, tap work, and multi-job visits where he quietly handles extras without being asked. The business spans a broad scope of residential plumbing — blocked and broken stormwater drains, hot water system replacements (including awkward access situations), under-house drainage, trench work in heavy clay, and tap repairs — with several reviews noting jobs that other tradies or the council had failed to resolve. Admin coordination is a standout operational feature: customers receive booking confirmations, ETAs, and technician-on-the-way alerts, with Jenny and Michelle named in reviews for keeping the process smooth. This is a strong fit for strata managers and homeowners with complicated or longstanding drainage problems, as well as anyone who's been burned by tradies who don't clean up — multiple reviews specifically call out that the team restores garden beds and work areas before leaving.
Best for: complex drainage and hidden-leak investigations that have stumped other plumbers, hot water system replacements in awkward or difficult-access locations, strata and multi-dwelling plumbing jobs, and homeowners who need reliable communication and tidy site restoration as part of the job.
Location
Often needed together
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Claim This Profile — Free →Common questions about Thoroughgood Professional Plumbing Services
Does Thoroughgood Professional Plumbing Services handle emergency or same-day callouts?+
Yes — several customers in the review sample mention same-day or next-morning responses to urgent jobs including blocked drains and no hot water. One reviewer noted they called with an urgent issue and the team shuffled their schedule to accommodate it. Another mentioned a weekend hot water failure that was resolved promptly. If your job is urgent, it's worth calling directly to check availability rather than booking online.
What areas does Thoroughgood Professional Plumbing Services cover?+
The business is based in Lisarow on the Central Coast of NSW. Reviews don't specify an exact service radius, so if you're outside the immediate Lisarow area — for example, further north or south along the coast — it's worth confirming your suburb when you call. The team appears to handle both residential properties and strata-managed complexes across the region.
What do customers say about pricing at Thoroughgood Professional Plumbing?+
Pricing feedback across the 50 reviews we analysed is consistently positive — multiple customers describe rates as fair or reasonable, and one noted the final bill was half what they had expected to pay. No pattern of overcharging emerged in the sample. One reviewer noted that an hour spent sourcing parts felt excessive at the hourly rate, so if cost is a concern it may be worth asking upfront how parts sourcing time is billed.
Can Thoroughgood handle complicated drainage or difficult-access jobs?+
This appears to be a genuine strength. Reviews describe jobs including broken stormwater pipes in a four-villa strata block, under-house flooding requiring trench work through heavy clay, hidden leaks on sloping sites in wet weather, and hot water systems installed in awkward raised platforms. Luke and Dean are mentioned most often for complex diagnostic and groundwork jobs. If you've had another plumber give up or quote a wall demolition, this team seems worth contacting first.
Who are the key staff at Thoroughgood Professional Plumbing Services?+
Brent is the owner and appears on jobs himself as well as managing the business — customers mention him for hands-on diagnosis and going beyond the original scope. Luke is frequently praised for leak detection and difficult drainage work. Fraser is named across hot water installations and tap repairs, and is specifically noted for leaving sites clean. Dean handles a range of jobs including drains and tap work, and gets mentions for doing extra tasks quietly without being asked. George, James, Adriaan, and Rhyse are also named positively across the sample. Admin staff Jenny and Michelle are credited with keeping communication smooth from booking through to job completion.