Turner & Co Plumbing and Drainage
Multiple plumbers, one consistent standard — Sam, Jordan, Mitch, and Pat each earn specific praise across very different job types.
Sam, Jordan, Mitchell, Patrick, Lewis, and Bailey are all named individually across the sample, and each draws specific praise rather than generic compliments, which suggests the team's quality is consistent rather than dependent on one standout person. The office systems — automated booking reminders, 15-minute pre-arrival texts, and follow-up calls after jobs — are flagged in several reviews as genuinely differentiating, and worth confirming when you book whether those apply to your job type. If you're weighing them against a cheaper option, multiple reviewers with trade or building backgrounds (including one with 40 years in the industry) specifically call the pricing fair, not just the service good.
Their work
What it's like working with them
Based on a sample of Google reviews (370 total)
“pros and cons of how our decision could save cost on the outcome”
What they help with
Based on what their customers hired them for
How they stack up
Context from 278 plumbers in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Turner & Co Plumbing and Drainage
Turner & Co runs a team-based plumbing operation out of Tuggerah covering the Central Coast, with multiple named technicians handling different job types simultaneously — which means they can respond fast even when busy. Sam is the most frequently mentioned plumber, praised specifically for explaining trade-offs clearly, offering multiple cost options before starting work, and handling everything from stormwater and sewerage connections to gas appliance installs and copper pipe adjustments for slab pours. Jordan handles tap replacements, cistern swaps, blocked drains, and burst pipe repairs with a reputation for punctuality and leaving sites spotless; Patrick (Pat) shows up for urgent jobs and complex gas work, including situations that require lateral thinking around unusual configurations. Mitchell and Lewis round out the regular crew — Mitch draws consistent praise for hot water system replacements and high-quality finishes, while Lewis handles drainage diagnostics and pipe-hammering issues. The office side (Sarah, Amy, Lewis in a coordination role) runs a booking and follow-up system that sends arrival reminders and places courtesy calls after jobs close — something multiple reviewers flag as unusual in the trades. They suit homeowners who want a plumber they can call repeatedly across different job types, not just a one-off fix: several reviewers mention using them three or more times.
Best for: urgent hot water system failures needing same-day or next-day attendance, gas appliance installation and relocation in residential kitchens, complex stormwater and drainage repairs, and homeowners who want a consistent team they can call back across multiple jobs.
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Claim This Profile — Free →Common questions about Turner & Co Plumbing and Drainage
Does Turner & Co handle emergency callouts for things like burst pipes or hot water failures?+
Yes — emergency response is one of the clearest patterns across the reviews we looked at. Multiple customers describe same-day or next-morning attendance for hot water system failures, including one case where a system was patched the same day and a new unit installed the following morning in a two-storey attic. A burst pipe was located using specialist detection equipment and repaired within 48 hours of first contact. If you're calling about an urgent job, it's worth mentioning the urgency when you book — several reviewers note they were fitted in when another job finished early.
Which plumber will be sent to my job, and does it matter?+
Turner & Co operates with a team of named technicians — Sam, Jordan, Mitchell (Mitch), Patrick (Pat), Lewis, Bailey, Jason, and James all appear across reviews. Each draws specific, individual praise rather than generic mentions: Sam is consistently noted for explaining options and managing gas and drainage work; Jordan for tap, cistern, and burst pipe repairs; Mitch for hot water system installations and finish quality; Patrick for complex gas configurations and problem-solving under pressure. Reviews suggest quality is consistent across the team rather than tied to one person, so whoever attends is likely to meet the same standard.
What do customers say about Turner & Co's pricing?+
Pricing comes up positively in multiple reviews, with words like 'reasonably priced,' 'fair pricing,' and 'very reasonable' appearing across different job types. One reviewer who described themselves as having 40 years in the building industry specifically called the pricing 'spot on.' Sam is mentioned in several reviews for offering two or more cost options before starting work and explaining the trade-offs clearly. No reviews in the sample raised concerns about overcharging or unexpected costs.
Does Turner & Co work on gas lines and gas appliances, not just water plumbing?+
Gas work is well-represented across the reviews — covered jobs include gas cooktop installations, gas hot water system replacements and relocations, moving gas connections in kitchens, and resolving unusual gas configurations in existing homes. Sam and Patrick are both mentioned by name for gas work specifically. If you have a gas appliance install or a more complex relocation job, it's worth describing the configuration when you call, as a couple of reviews mention the team assessing unusual setups before quoting.
What areas does Turner & Co service on the Central Coast?+
The business is based in Tuggerah and reviews reference jobs across the Central Coast broadly. Specific suburbs mentioned across the sample include Mardi and general references to the 'Central Coast' region. Reviews don't specify a hard boundary, so if you're in an outer suburb or fringe area, it's worth calling to confirm they cover your location before booking. The team appears to travel for larger or more complex jobs based on the variety of locations mentioned.