Refreshing Pool Services and Installations
Named technicians Rod and Gary earn repeat loyalty — customers come back for years, not just once.
The in-store team earns consistent praise for rescuing pool owners who were given bad advice by other retailers, and several reviewers mention returning after switching away during a previous ownership period. A small number of older reviews (roughly 3–4 in the sample) describe communication problems during installation bookings and some sharp exchanges in-store, but recent reviews are averaging considerably higher, and those complaints appear concentrated in the earlier review period. If you're booking an installation rather than maintenance, it's worth confirming scheduling timelines and getting key milestones in writing before work starts — that's where friction appeared in the lower-rated reviews.
Their work
What it's like working with them
Based on a sample of Google reviews (85 total)
“pool dug, installed and filled with water in 7hrs it was amazing”
What they help with
Based on what their customers hired them for
How they stack up
Context from 235 pool builders in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Refreshing Pool Services and Installations
Refreshing Pool Services and Installations covers the full spectrum of residential pool work — from new fibreglass pool installs completed in a single day to ongoing chemical maintenance, equipment repairs, and emergency troubleshooting. The team includes several named specialists customers return to by choice: Rod handles regular servicing and equipment replacements (including chlorinator installs) and is praised for his diagnostic speed and responsiveness during busy periods; Gary is the go-to field tech for maintenance runs, known for reliability and being reachable for after-hours issues; Shane leads pool installations and has crews that can dig, install, and fill a pool in under eight hours. The in-store side is staffed by a crew — including Belinda, Shannay, Elizabeth, and others — who do water testing, chemical sales, and pool health advice, and multiple customers specifically mention being rescued after receiving wrong guidance elsewhere. They operate as both a retail shop (walk-in water testing, chemical supplies) and a full-service trade business, which means a homeowner can get the same diagnosis whether they call for a technician or bring in a water sample. Recent reviews have trended noticeably higher than earlier ones, which is worth noting if you looked at older feedback and had reservations.
Best for: ongoing pool maintenance with a consistent named technician, walk-in water testing and chemical troubleshooting, new fibreglass pool installations, and first-time pool owners needing hands-on guidance.
Location
Often needed together
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Claim This Profile — Free →Common questions about Refreshing Pool Services and Installations
What does a standard pool installation with Refreshing involve, and how long does it take?+
Based on customer reviews, fibreglass pool installations are handled by installer Shane and his crew, who have completed jobs — including digging, installation, and filling — in a single day (one reviewer cited seven hours). The process covers quoting, planning, installation, and handover. If you're coordinating other trades like concreters or tilers around the installation date, reviews suggest confirming the schedule firmly in writing beforehand to avoid timing issues.
Can I just walk in for a water test, or do I need to book?+
Walk-in water testing at the Berkeley Vale store appears to be a standard service — multiple reviewers mention coming in with a water sample and leaving with a diagnosis and chemical treatment plan. One review does note that on two occasions the in-store printer wasn't working, which meant no printed instructions were provided. It's worth calling ahead if you need printed documentation for the test results.
Who services pools in the field, and what are they typically called out for?+
Rod and Gary are the most frequently mentioned field technicians across reviews. Rod handles equipment diagnostics, chlorinator replacements, and chemical treatments — and several customers mention him responding quickly even during peak periods like Christmas. Gary handles regular maintenance runs and is noted for being reachable for after-hours issues. Derek is mentioned in a management/owner capacity across newer reviews.
What do customers say about pricing at Refreshing Pool Services?+
Several reviewers describe pricing as competitive or reasonable, and one customer specifically praised the business for honest, cost-effective advice rather than upselling. A leak repair job was described as fixed 'for a great price' instead of the full pool replacement initially thought necessary. No reviews raise consistent concerns about overcharging, though one older review disputed a service invoice — that appears to be an isolated situation.
Is Refreshing Pool Services suitable for first-time pool owners?+
Multiple reviews come from new pool owners who found the team helpful in explaining maintenance from scratch — one reviewer specifically said the in-store staff 'fixed everything' after Bunnings advice didn't work, and another praised Rod for showing them the ropes on a new pool. The in-store team is mentioned by name for being patient with questions. If you've just had a pool installed elsewhere and need guidance on chemicals and upkeep, walk-in advice appears to be a genuine strength here.