Highgrove Bathrooms - Coffs Harbour
First-time renovators keep naming Bailey and Bella for patient help that turns confused plans into a full bathroom order.
What stands out is how often customers credit a specific staff member by name for holding their hand through a reno, especially Bailey on design and Bella on exchanges. The one trait that shows up again and again is willingness to sort problems after the sale, including an out-of-warranty LED mirror they repaired instead of replacing. Delivery gets called out as quick and careful, and the shop is a practical run for people who live an hour or more outside Coffs. Ask for advice early in the quote stage and bring your room measurements, since several customers were saved from ordering the wrong gear while still in store.
Their work
What it's like working with them
Based on a sample of Google reviews (76 total)
“Bailey was a great help in getting everything”
“Bella treats her customers equally, with gracious and willing support”
“even stayed open late for us to come grab”
“particularly their cabinet handles; a FRACTION of the cost”
“fixed it for me! It's now back on the wall”
What they help with
Based on what their customers hired them for
How they stack up
Context from 493 bathroom renovations in Coffs Harbour
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Highgrove Bathrooms - Coffs Harbour
This showroom runs on staff who actually get involved in your plans. Grace, Bailey, Bella and Rod each get named for steering customers through tricky product decisions. People come in unsure how to fit out a bathroom and leave with a full package sorted, often for a new build or a complete reno. One couple changed their whole layout after the team helped them rethink the original plan. The return and exchange side is genuinely flexible, which matters when you order the wrong size toilet or a basin arrives that doesn't match your scheme. Staff routinely stay late for customers driving in from an hour away. Even small hardware problems get fixed, like shelf supports mailed free to a customer three hours out of town.
Best for first-time renovators who want design help in-store, regional customers doing complete bathroom packages, and anyone who wants easy exchanges if a product doesn't work out.
Location
Often needed together
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Claim This Profile — Free →Common questions about Highgrove Bathrooms - Coffs Harbour
Do they help with design or just sell products?+
They help a lot with design. Multiple reviews describe staff walking customers through layouts, colour choices and whole bathroom packages. Bailey gets the most mentions for design advice, especially for first-time renovators.
How flexible are they with returns and exchanges?+
Very flexible. Reviews mention easy swaps when a toilet was ordered at the wrong size and when a basin arrived that needed to be changed. Bella is the name that comes up most often for handling exchanges quickly and kindly.
Do they deliver to nearby towns?+
Yes, and people mention delivery being quick and free in several cases. One reviewer received shelf supports by mail to a town three hours from Coffs. The delivery team also gets praised for being helpful on arrival.
Can I buy everything for a full bathroom here?+
Yes, people consistently say it's a one-stop shop. Reviews mention getting vanities, toilets, shower screens, tapware, drains and towel rails all from the same store, often as a package deal.
Is this mainly for trade customers or homeowners?+
Homeowners make up a big part of the reviews. Many mention doing their own renovation or a new build and being guided through the process. The team regularly helps people with no building experience.