Coop Group Heating & Air Conditioning
Bruno, Cooper and the install crew keep turning up in reviews for explaining the work, cleaning up, and fitting urgent jobs in.
Bruno is the name to ask for on servicing and repairs, because he keeps showing up in reviews for explaining the fault and handing over a thorough report. Cooper handles the quoting and design side, and a few homeowners say he talked them out of systems that did not fit their house or habits. The installs get praised for timing, cleanup, and working through tricky layouts, including one house where Coop Group was the only company that could design a full ducted system. There is a pricing note buried in two reviews, so ask for a detailed quote before committing. For the strongest result, request Bruno for diagnostics and confirm who will handle the install.
Their work
What it's like working with them
Based on a sample of Google reviews (256 total)
“very knowledgeable, polite and helpful”
“text received prior to his arrival”
“cleaned up and took away the old unit”
“His first questions were about what we were really after”
“squeezed us in and Bruno did a great job”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 2 public records so you don't have to look them up yourself
About Coop Group Heating & Air Conditioning
Coop Group runs a crew where the people named in reviews are actually answering the phone and turning up. Cooper handles quotes and design, Bruno carries most of the service work, and Domenic, Harry, Angus, and Sebastian take the installs. Tayla and Ashlee are the voices in the office, and reviewers say they confirm times and send tracking links without being chased. The thing that separates them is handling jobs other companies ignore. One homeowner had a split system installed wrong by someone else, and Sebastian stripped it back, explained every fault, and left it working. They service 114 apartments for one building manager, so they can scale from single homes to whole complexes. Several reviews mention the team removing shoes, hauling away old units, and cleaning before they leave. Booking runs through a system with text updates on the day. Read the neutral and negative feedback on pricing before quoting, because a couple of homeowners found them higher than expected.
Best for: complex ducted system installs in older homes, urgent heating and cooling repairs, and annual servicing across multiple units.
Location
Often needed together
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Claim This Profile — Free →Common questions about Coop Group Heating & Air Conditioning
Who should I ask for on a service or repair job?+
Bruno is the technician reviewers name most often for servicing and repair. He explains the issue, gives a report, and walks through what was done. Harry and Austin also get mentioned for punctual, courteous service work.
Does Coop Group handle big multi-room installs?+
Yes. One review mentions four indoor heads on one outdoor unit fitted in under a day, and another homeowner with a difficult layout said Coop Group was the only company that could design a complete ducted system.
What are they like with communication?+
Reviews consistently mention texts the day before, tracking links on the day, and follow-up calls after the job. Tayla and Ashlee in the office get named for confirming times and answering questions quickly.
Do they clean up after the job?+
Repeatedly, reviewers say the installers remove old units, take away packaging, and even take their shoes off inside. Cleaning up before leaving is one of the most common things homeowners mention.
Are they priced like other local AC companies?+
Most reviews call them fair or well priced, but a couple of customers found them more expensive than expected. Ask for a broken-down quote so you can compare it against other Bayswater companies.