Falcon Pools
Multiple customers report dangerous driving by company vehicles despite positive communication with owners Andrew and Nicole.
From 9 Google reviewsMultiple customers have documented dangerous driving incidents involving company-branded vehicles, which raises questions about overall business professionalism. With such a small sample size, it's difficult to assess their actual pool construction quality or reliability.
Their work
What it's like working with them
Based on a sample of recent customer reviews (9 total)
“Friendly, professional communication from Andrew and Nicole”
“driving like he's vin diesel from the fast and the furious movies”
What they help with
Based on what their customers hired them for
How they stack up
Context from 113 pool builders in Dandenong
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Falcon Pools
Andrew and Nicole lead this pool building operation, with reviews highlighting their professional communication approach when dealing with customers. However, the business faces significant reputation challenges stemming from multiple documented incidents of dangerous driving by company vehicle operators. Several customers have reported aggressive driving behaviour, phone use while driving, and traffic violations by drivers in Falcon Pools branded vehicles. The stark contrast between positive customer service experiences and negative public road behaviour creates an unusual risk profile for potential clients. Given the small review sample, it's difficult to assess their actual pool construction capabilities or project delivery standards.
Best for: customers who prioritize direct communication with owners Andrew and Nicole, and those willing to work with a smaller operation despite limited review history.
Location
Often needed together
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Claim This Profile — Free →Common questions about Falcon Pools
Who are the main contacts at Falcon Pools?+
Based on customer reviews, Andrew and Nicole are the primary customer-facing team members. Multiple customers specifically mention their friendly and professional communication style when dealing with inquiries and projects. They appear to handle the customer service and consultation aspects of the business directly.
What do customers say about Falcon Pools' professionalism?+
Reviews present mixed feedback on professionalism. While customers praise Andrew and Nicole's communication as friendly and professional, there are multiple documented concerns about dangerous driving behaviour by company vehicle operators. Several customers reported aggressive driving, phone use while driving, and traffic violations by drivers in Falcon Pools branded vehicles, which impacts the overall business reputation.
How many reviews does Falcon Pools have?+
Falcon Pools has only 9 total Google reviews, which is a very small sample size for assessing service quality. This limited feedback makes it difficult to establish clear patterns about their pool construction capabilities or project delivery standards. Potential customers should consider requesting additional references or examples of recent work.
Should I be concerned about the negative reviews?+
The negative reviews primarily focus on dangerous driving incidents involving company vehicles rather than pool construction quality issues. While this raises questions about overall business professionalism, there's insufficient data about their actual pool building work. You should discuss these concerns directly with Andrew and Nicole and request references from recent pool construction projects.