Fence Factory
Three named family members, each owning a different part of the job — from quote to concrete to final install.
Customers who didn't know what they needed going in consistently mention being walked through options rather than upsold, which is worth noting if you're new to fencing decisions. Recent reviews trend higher than earlier ones in this sample, which is a useful signal. When calling, ask for a written quote that specifies materials, post gauge, and fabrication timeframes — a couple of reviews reference custom fabrication, so confirming lead times upfront is sensible.
Their work
What it's like working with them
Based on a sample of Google reviews (20 total)
“Chris handled our initial enquiry very professionally”
“Darren laid the concrete and came back and installed the gate. His workmanship was 5 star plus”
What they help with
Based on what their customers hired them for
How they stack up
Context from 294 fencings in Darwin
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Fence Factory
A family-run fencing business that's been operating in Darwin for around 22 years, Fence Factory covers the full spectrum of residential fencing — fabrication, installation, sliding gates, automated gate systems, and repairs — with a team where different members handle distinct parts of the job. Chris is the front-end contact, praised repeatedly for clear, responsive communication during the quote and planning phase, including guiding customers through options they hadn't considered. Andrew and Darren handle on-site work: Andrew is noted for measurement precision and design flexibility, while Darren is specifically called out for his concrete work and installation quality. Reviews suggest the business is well-suited to homeowners who want a product made to their exact measurements rather than off-the-shelf solutions — several customers mention the gate or fence was fabricated specifically for their property. They also appear to handle urgent situations without fuss, with at least one customer noting same-day or next-day turnaround when the job was time-sensitive. Repeat use is a recurring theme across the sample, suggesting homeowners come back for additional stages of a fencing project rather than shopping around.
Best for: custom-fabricated gates and fencing to exact site measurements, sliding and automated gate installation, urgent security fencing needs, and Darwin homeowners who want to work with the same family team across multiple project stages.
Location
Often needed together
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Claim This Profile — Free →Common questions about Fence Factory
Who does the work at Fence Factory — is it subcontracted or in-house?+
Reviews confirm this is a family-run operation with named team members handling distinct roles. Chris manages enquiries and quoting, Andrew is involved in measuring and design, and Darren handles concrete work and installation. Multiple reviews reference the Jackson family by name, so you're dealing with the same people throughout the job rather than rotating subcontractors.
Can Fence Factory handle urgent or time-sensitive fencing jobs?+
At least one review specifically describes a job completed within a tight window because the customer was leaving Darwin shortly after. Reviewers also mention same-day or rapid security responses. If you're working to a deadline, it's worth mentioning that upfront — the reviews suggest the team makes a genuine effort to accommodate time pressure rather than pushing jobs to a standard queue.
Does Fence Factory fabricate custom gates and fences to measure, or do they supply standard products?+
Several reviews describe gates and fences made to exact measurements rather than off-the-shelf sizing. One customer sent photos of their site and received a quote based on a custom specification, with the product fabricated within a week of confirming measurements. If your job has non-standard dimensions or design requirements, reviews suggest this is within their normal scope.
What do customers say about Fence Factory's pricing?+
Pricing feedback across the sample is generally positive, with multiple reviews using phrases like 'competitive price', 'reasonable', and 'quality job at a fair price.' No reviews mention unexpected costs or invoicing issues. For accurate pricing, they typically want measurements or site photos before quoting — Chris handles this part of the process according to multiple reviewers.
Does Fence Factory help customers who don't know much about fencing?+
This is a recurring strength mentioned in the sample. At least four reviews specifically note that the team explained options clearly to customers who came in with limited fencing knowledge — one couple from Anula describes being guided through the full specification process despite having no prior experience. Reviewers also mention being advised on repair options for products supplied by other businesses, suggesting an approach focused on the right outcome rather than just the sale.