Energy Point
Marcus talks homeowners through every option honestly — and the install crew backs it up.
The business has been active roughly 16 years and handles more than just AC, so if you're bundling a heat pump with a switchboard upgrade or hot water system, they're well suited for it. A notable minority of reviews — around four — flag warranty follow-up and callback reliability as weak points, so if your job involves ongoing servicing or a warranty claim, it's worth confirming their service radius and booking process in writing before you commit.
Their work
What it's like working with them
Based on a sample of Google reviews (39 total)
“received a call Monday morning and heatpump fixed the same day”
“other quotes were literally thousands more for a lesser product”
What they help with
Based on what their customers hired them for
How they stack up
Context from 296 air conditionings in Devonport
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Energy Point
Energy Point operates across the Devonport region handling heat pump supply and installation, switchboard upgrades, heat transfer systems, solar hot water, and general electrical work — making them a genuine one-stop shop rather than a pure AC specialist. Marcus Brown leads the quoting side and is particularly noted for taking time on-site to walk homeowners through every option honestly, including talking people out of unnecessary replacements when a fan motor swap will do the job. Patrick handles client communication through the installation process and is praised for keeping customers informed, while Mitch and Jonty handle installs and are consistently described as efficient and tidy. Gemma stands out as a technician who goes beyond the brief, with one customer noting she was sent for a warranty fix and did more than was required. The team stocks and installs Daikin systems, and several reviewers noted their pricing came in thousands below competitors for equivalent or better products. They suit homeowners wanting a single tradie relationship for heat pump, electrical, and hot water upgrades — and reviews suggest they'll respond quickly when urgency is real, including an Air B&B operator who needed a replacement before guests arrived.
Best for: bundled heat pump and electrical upgrade projects, homeowners wanting honest advice on repair vs replacement, fast-turnaround Daikin installations, and rural Devonport-area properties needing a single contractor across heating and electrical.
Location
Often needed together
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Claim This Profile — Free →Common questions about Energy Point
What areas does Energy Point service around Devonport?+
Energy Point is based in Devonport and services surrounding areas including Shearwater, with at least one review mentioning a rural property job completed within a week. One negative review flagged reluctance to travel 30km for a single warranty call, suggesting service outside the immediate area may depend on job volume or scheduling. If you're outside central Devonport, it's worth confirming availability and any travel charge before booking. Reviews from rural customers who did get service were positive about pricing and turnaround.
Does Energy Point handle both the supply and installation of heat pumps?+
Yes — they supply and install as a combined service, and several reviews confirm the team includes both a refrigeration mechanic and an electrician attending the same job. They stock Daikin systems and multiple customers note pricing came in well below other quotes for equivalent products. Marcus typically visits the site to quote and take reference photos before the installation crew arrives. The process from quote to install has been described as happening within a week in several reviews.
What do customers say about Energy Point's pricing?+
Pricing feedback is consistently positive in the reviews, with one customer specifically noting a competitor quoted thousands more for a lesser product. The team is also credited with recommending repairs over replacements when that's the more cost-effective option — one customer's noisy heater was fixed with a fan motor swap rather than a new unit. One caution: callout or inspection fees have caused confusion for at least two customers, so ask upfront what the diagnostic visit costs and whether it's waived if you proceed with the work.
How does Energy Point handle warranty claims and after-sales service?+
This is the most mixed area in the reviews. Some customers report prompt warranty response — one had a warranty issue on a heat pump installed by a different company resolved quickly by a technician named Gemma. However, multiple reviewers have described difficulty getting callbacks for warranty work, including one who waited six months without resolution. If warranty support matters to your decision, ask them directly about their response process for your product and get a commitment in writing before purchase.
Can Energy Point combine a heat pump install with other electrical work?+
Yes, and this appears to be one of their practical strengths. Reviews mention combined jobs including heat pump installation with switchboard upgrades, bathroom heat lamp installation, ceiling fans, and meter box work all done in the same visit or project. Having licensed electricians on staff means they can legally handle the electrical side in-house rather than subcontracting it. If you have multiple jobs to bundle, customers mention this worked well and the combined pricing was competitive.